Senior Operations Manager

Zenimax
Rockville MD 20850 US
5 days ago
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Overview

ZeniMax is looking for an experienced, partner-focused Senior Operations Manager to coordinate and oversee the GaaS support team’s incident and problem management functions by taking an active role in how we support live games. In this role, you will work closely with internal and external teams to drive the success of work related to 24/7 support, launches, outages, and continuous improvement.

As a Senior Operations Manager, you will work with team leaders to oversee the Incident Management, problem management, request fulfillment, and continual service improvement processes. Your primary responsibilities include managing an organization that is responsible for 24/7 support of multiple applications, services, and studios. You’ll be developing strategic initiatives to grow the team, department, and company through accountability, training, coaching and mentoring. In this role you can expect to be creating structured process that allows for timely delivery on objectives in an operations environment, using your strong analytical capabilities to create the visibility into the work that the operations teams do, and recommend improvements that make the team more effective.

Responsibilities

Qualifications

Preferred Skills

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