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Senior Manager, Operations Performance Management

Electronic Arts
Galway County Galway Ireland
1 month ago
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Senior Manager, Operations Performance Management

You are an experienced contact center leader, with a deep understanding of EA Mobile and HD Help experiences.

As the Senior Manager, Operational Performance Management you are a thought leader and expert on our operations. You'll develop and manage a centralized source of insight to increase our understanding of our delivery across the areas of Reach, Resolution and Experience Recovery. Your insights will inform discussions that drive action, positive change and development in how we support our players. You will develop, deliver, and evolve a robust framework of performance controls and operating system to identify and drive service improvements and support future strategies.

You must be comfortable constructively challenging the status quo, identifying opportunities, determining root causes, and developing and owning action plans that deliver improvement for our players and our business.

What a Senior Manager, Operational Performance Management does at EA:

If this role is for you, then you are:

If you're interested in this role, you'll need these skills or experiences:

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