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Senior Manager, Design Program Management

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter , get interviewing tips on Instagram , and discover projects we’re solving on our Blog .

About the Role

We are looking for a thoughtful and collaborative Senior Manager to lead our Design Program Management Practice within our growing Design Operations team. Design Operations is a new endeavor for our UX organization that works across the entire team, supporting our biggest projects, defining and tracking our goals, and ensuring that every designer has the support they need to promote creativity and invent customer-focused solutions. Reporting into the Head of Design Operations, you will directly manage a growing team of Design Program Managers responsible for developing end-to-end process, routines; and standing up programs, including defining team rituals, organizational artifacts across the Design team and beyond. Our UX organization is mostly on the west coast but we are distributed throughout the United States and Europe and we are open to remote candidates for this position. If this sounds like a good fit, we'd love to have you join our inspiring UX team, with a big impact on our customers' experience.

You Will:

• Develop an end-to-end process including activities, artifacts and meetings or routines as a part of Designer process applying industry norms but also incorporating the team's unique approaches and best practices;
• Stand-up supporting rituals and routines to support elevation of cross-department design projects from discovery to validation into a program of work
• Establish and launch various how-we-work 101 methods and training for the design team to use, creating practical applications of process to tooling (Figma, JIRA) and across teams (UX Designer to Accessibility PM)
• Be a trusted advisor and strategic partner to Directors of Design supporting roadmap planning, helping galvanize and increasing engagement across the team
• Be a resource and collaborator with Product, Engineering and other cross-functional support or control partners; work collectively to identify opportunities to improve the design process and conversely to advocate for the design process across the business
• Develop resourcing, capacity planning and table stakes program management routines like sprint planning, grooming, walking the board , etc .
• Create meaningful reports and presentations of program details and health for leadership - detailed and at-a-glance
• Build relationships with the designers and raise their concerns to design leadership in a detailed and applicable style
• Develop and seek feedback on solutions to common problems, implement the resulting solution

You Have:

• 5+ years managing or matrixed management of program managers
• Extensive experience (10+ yrs ) in managing complex projects / programs for a large software business in the area of Design or Product Development
• Experience setting strategic direction, problem solving , process improvement - you not only demonstrate understanding the what but also have demonstrated developing the how / solutioning
• Proficiency with project management software especially JIRA / Atlassian tools
• Deep understanding of complex processes, design process standards and practices
• Helped teams of designers create a process to clarify ambiguous problems
• Identified areas for self-improvement and challenged yourself to grow
• Comprehension of common design tools such as Figma and Sketch
• Commitment to following through and helping others make decisions

Bonus Points

• Certification in common program management techniques
• Experience as a designer, in service design, in design operations or close alignment with teams these teams in the past
• Understanding of Accessibility / WCAG best practices

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k) , Maternity & Parental Leave
• Flexible PTO
• Commuter Benefits `
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships , off-site massages , etc. ),
• Breakfast, Lunch & Dinner Served Daily
• Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7590

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