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Senior Manager, CRM Product Management

Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo.

Sony Interactive Entertainment LLC seeks a Senior Manager, CRM Product Management in San Mateo, CA to work with Customer Relationship Management (CRM) executional teams. Requires a Bachelor’s degree in Computer Engineering, or related field or equivalent, and five (5) years of progressively responsible experience defining and prioritizing software product feature roadmaps and globalizing regional Salesforce instances. Prior experience must include five (5) years of experience identifying and structuring interdependencies on data, audience management, test design and reporting into cohesive requirements and Agile work plans; reporting on system health, new releases, and business usage; performing UAT and testing oversight, and planning and executing releases; troubleshooting and resolving incidents using Salesforce Marketing Cloud technologies and Salesforce methodologies; provisioning, administering and maintaining marketing technology stacks on-premises and on the cloud (AWS); automating pre-processing, validations, file transfers and post processing of audience lists; building and deploying data pipelines for audience segmentation, campaign operations and analytics; and utilizing Marketing Data Warehouse and Salesforce Marketing Cloud to enable faster time-to-market for testing, reporting and analytics. Send resumes to SNEI-Job-Postings@am.sony.com & indicate job code JS5122638.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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