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Senior IT Support Analyst

We are a British metaverse technology company that builds interconnected, immersive virtual worlds. Our technology, expertise, creativity and services help partners – including entertainment companies, game creators and public institutions – realise their ambitions in the metaverse.

It is our strong belief that the metaverse is an opportunity for positive change. It will help communities connect and exchange at scale, and evolve how we work, play and create. At Improbable, you’ll be surrounded by people motivated to solve the hard challenges that enable us to bring these transformative worlds to life and shape the future.

As a Senior IT Support Analyst at Improbable , you will join a team of experienced IT support staff and will be tasked with supporting a large team of experienced game developers and system engineers., You will be primarily responsible for helping support our development teams with a focus on high-level desktop and laptop hardware builds. You will need to use your experience in troubleshooting technical hardware, fixing system issues, maintaining onboarding processes, and managing access control and will often be assisting in the deployment of global IT initiatives across our international office locations.

Your Opportunity

• Accelerating development through IT support
• Fine-tuning our hardware specifications to tailor to individual needs
• Advancing the user experience in our onboarding process
• Supporting the deployment of our hybrid cloud games hosting service to the user
• Management of Tickets/Requests via service desk and scheduling meetings to ensure these are dealt with in a timely fashion

Why you're made for this

• Experienced in providing high-level IT Support with 5+ years of experience
• Strong end-to-end management skills of the incident lifecycle
• Skilled in building full machine deployments for specific use cases
• Comfortable working with Windows, MACOS and Linux
• Good understanding of network infrastructure
• Strong project management skills

#LI-DD1

While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply.

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.

We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.