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HR Operations Administrator

WHO WE ARE

NCSOFT is one of the leading gaming publishers in the world. At NCSOFT West, we manage the portfolio, initiatives and game services across the Americas, Europe, Australia and New Zealand. Together we operate many of the most successful and influential massively multiplayer online games in the industry, welcoming hundreds of millions of players daily into exciting living worlds for extraordinary adventures.

WHO YOU ARE

The Human Resources Operations Administrator will be responsible for the administration and coordination of day-to-day human resource operations and programs functions, including onboarding, offboarding, benefits administration, HRIS administration, immigration, training & development and other HR related programs.

Responsibilities:

• Perform a variety of day-to-day Human Resources transactional functions, including those associated with new hires, including onboarding; exits; status changes; and other employment actions.
• Administer employee benefit plans, including enrollments, changes and terminations to ensure accurate record keeping for both the Health & Welfare and Retirement plans.
• Reconcile and pay monthly benefit bills for Health & Welfare plans.
• Reconcile bi-weekly funding of Retirement plans with Payroll, and Recordkeeper.
• Process regular HRIS data entry using ADP WFN HRIS.
• Provide HR service support; answer routine requests for employee HR information, including those related to benefits, leave of absence, HR policies & procedures, and other HR related programs. Provides internal and external customer support, escalating issues to HR Operations team as needed.
• Maintain department forms, supplies and files. Ensures HR files are created and maintained in compliance with legal requirements and established HR policies and procedures.
• Lead the company’s wellness initiatives including quarterly newsletter and annual flu shots.
• Complete employment verifications, and unemployment claims if needed.
• Assist with the preparation and management of departmental data and analysis, including organizational charts, reports, and other employment-related information.
• Participate as a member of the Operations, attending monthly staff meetings, contributing to annual planning and goal setting process, and ensuring cross-training of payroll related activities with designated team members.
• Plan, coordinate and execute employee morale events (i.e. DEI, employee appreciation, HR Summit, HR quarterly updates, leadership trainings etc.)
• Audit benefit plans as needed.
• Completes special projects as assigned.

Requirements:

• Bachelor’s degree in business, HR, or a related field; or a combination of coursework and experience;
• At least 3 years’ experience working as a Human Resource Coordinator or Generalist. Benefits and HRIS administration experience is a strong plus.
• Demonstrated knowledge and understanding of HR functions, including a familiarity with general HR practices, policies, procedures, and employment laws. P/HR certification preferred.
• Strong computer skills with proficiency in the use of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
• Familiarity with HRIS system is desired. Experience with ADP WFN is a strong plus.

Key Attributes:

• Excellent verbal and written communication skills, with the ability to demonstrate active listening skills
• Strong customer skills with the ability to be courteous and diplomatic, as well as interpersonal skills for effectively dealing with employees at all levels within the organization, as well as external vendors
• Strong attention to detail
• Organization skills with the ability to manage time and resources effectively and productively, prioritize workload, and meet deadlines
• Ability to be flexible and adaptable to changing situations and needs
• Ability to maintain complete confidentiality