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Senior Data Scientist, Analytics - Messaging Experience

Discord is looking for an experienced, driven, and curious Data Scientist to join the Messaging & Experience team. The Messaging & Experience data science team concentrates on supporting core Discord experiences for both internal teams and Discord users. As a team, we strive to partner closely with our area leads to help drive optimal strategy and decision making. From working on measuring the efficacy of new messaging-related product feature launches, to driving the quantitative success measurement of our very first console integration, we are looking for hungry data scientists to help us build strong foundations and deliver value! We strive to help reenforce and measure Discord core values across areas such as messaging, gaming, and internal operations. Check out our blog about how our team informs strategy & innovation at Discord here !

What you'll be doing

• Partner with engineering, product and operations teams through the full lifecycle of data analytics from ideation and exploratory analysis, to building dashboards and reports
• Define KPIs and diagnostic metrics that help improve the user experience, encapsulating these measures in clean, crisp and performant dashboards that provide the company with timely and actionable information
• Dive deep into our data to understand our users, their patterns of guild/server usage, and the ways they use our platform to communicate with friends
• Use our amazing infrastructure to quickly and easily build custom data sets to monitor novel product features and processes (internal/external)
• Drive strategic thinking in various areas, including a strong focus in understanding the gaming ecosystem and the various ways we can drive value for gamers of all types!
• Proactively socialize insights, dashboards, and reports with technical and non-technical audiences, soliciting feedback on areas to improve
• Be a champion of A/B testing and help groups throughout the company design, analyze, and interpret A/B tests correctly
• Collaborate with data and engineering teams to design scalable and future-proof instrumentation, along with data assets that drive an understanding and measurement of the metric trees in our areas of coverage

You'll Thrive In This Role If (not hard qualifications - if you're not sure, please apply!)

• 4+ years of experience autonomously translating ambiguous business problems into deep informative insights through hands-on analytics
• 4+ years experience writing excellent SQL
• 4+ years of experience building performant dashboards using Tableau, Looker, or a similar software - with proficiency in designing clean crisp visualizations
• 2+ years acting as a strategic thought leader with partner teams, helping define success metrics, set targets, and design proactive analyses that help the team achieve its goals.
• 2+ years of experience in the design, analysis, and interpretation of A/B tests in a large data environment
• Excellent communication skills, with the ability to translate complicated findings or technical approaches in easy-to-understand ways
• A desire to work in a fast-paced environment with many unsolved problems!
• Last but not least - a collaborative attitude and a healthy dose of natural curiosity!

Bonus Points

• Experience with audio/video related data
• Experience optimizing internal processes
• Interest in the gaming industry
• Experience with writing production ETL
• Experience with technical leadership, being the point person for one or more stakeholder groups
• Experience with statistical analysis using R, Python, or advanced SQL.
• Passion for Discord

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

In a world of polarization, social curation, and loneliness, Discord is working toward an inclusive world where no one feels like an outsider. We believe in the value of genuine human connection, which can so easily be lost online. So we’re building a space where everyone can find belonging from the inside out. If this strikes a chord with you, come build belonging with us!

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