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Senior Community Manager

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together experienced people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

Your primary responsibility will be to guide Community engagement. Community Managers are expected to be self motivated and creative while building a Community strategy tailored to the player's needs and the community's largest issues.

• You will need to coordinate Community messaging across multiple teams and departments while defining a clear vision for excellent messaging.
• You will also increase engagement with core players and growing high value community programs.
• Monitor sentiment and escalate important player feedback to the team. Represent many different kinds of player's perspectives for the team during discussions.
• You will report to the head of Community Management for Capital Games.

Responsibilities

• You will be the voice of the community, maintain a tight two-way dialogue between core players, studio, and your team.
• You will manage social media and presence on official EA channels, and community owned platforms.
• You will conduct surveys, research, and feedback from the community on issues and trends affecting the player experience.
• You will provide qualitative Community reports on metrics, feedback, trends, game issues, and service risks.
• You will work with Development team on overall player experience.
• You will collaborate with internal partners such as Brand, Comms, Social, and Development to ensure unified franchise plans.
• You will maintain a positive community presence and reputation.

Qualifications

• Deep passion and experience with videogames and fantasy media
• 2+ years of experience in community management for a global brand
• Experience working - and a strong knowledge of best practices for operating - in online communities, social media, journalism, online marketing, or equivalent.
• Comfortable with social listening tools that analyze community sentiment, using data to inform decisions.
• Objectively interpret players/community feedback and make actionable recommendations.
• Experience with Game Development and Live Service operations.
• Impeccable project management skills and high degree of comfort managing multiple projects.