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Senior Account Manager

Loaded is the leading management firm for many of the world's biggest gaming content creators and influencers. Our company's roster attracts global media attention from the world's leading brands, including Netflix, Capitol Records, Pepsi, Universal Pictures, Samsung, Activision, and others who are looking to effectively and authentically engage with the gaming audience.

But we need more great people in order to keep up with the demand for our expertise.

We're a no BS, fast-moving, creative company that seeks people who are, first and foremost, interested in bettering the industry at large. We're authentically human, relentless, award-winning, and in this business to fight on behalf of those who've put their trust in us, no matter the arena.

If that sounds like you, keep reading.

Our Activation team is looking for a dynamic Sr Account Manager that will drive the quality of our client-facing services and our internal project systems. You will be the primary point of contact and hub for internal, cross-functional teams focused on campaign/project management, customer success, and post-buy reporting. Additionally you will help cultivate team collaboration and industry-leading best practices, providing high-level strategic planning, project management, and consultation.

Reporting to the VP of Activation, the ideal candidate will lead cross-department process adoption and the overall customer journey.

On any given day you might...

• Own and lead the life cycle of campaigns including influencer activations through our brand sales and developer partnerships teams.
• Maintain the Activation department’s service level agreements improving customer satisfaction, retention, and renewal.
• Work hand-in-hand with the Talent, Creative, and Sales teams to provide timely, cohesive, and thoughtful creative deliverables.
• Preserve a commitment to process and cultivate seamless cross-functionality
• Nurture and retain relationships with our preferred clients, building a strong rapport with them.
• Assist in the development of sales and marketing data reports, client case studies, and other analyses to support business growth.
• Strategize with the VP of Activation to identify areas of improvement within processes and help build out solutions for improvement.
• DIrect Account Coordinators to maintain and improve internal Activation processes
• Help inform team members on industry insights and digital media/marketing/gaming trends.

Ideally, you have...

• A minimum 3-5 years of experience in client-facing account management/project management at a marketing/talent agency, publisher, or related experience.
• Experience working with brand clients and/or game developers/publishers.
• A dedication to flexibility and agility; facilitating deals ranging from 2 weeks to 2 years in term length. Defining and delegating action items from a team outlook, tracking progression, constant Client objective check ins and risk assessment, and following up in a timely manner.
• A profound attention to detail; willingness to own and polish projects end-to-end to craft outstanding and holistic results.
• An enthusiastic drive as a self-starter with team-focused coordination.
• A passion for proactive and creative problem-solving driven by the desire to create a positive client experience.
• Excellent project management skills, deft organization, and the ability to adapt quickly.
• Excellent written and verbal communication skills.
• A solutions-oriented, approachable disposition. An exceptionally collaborative spirit.
• Understanding of various content platforms (Twitch, YouTube, Instagram, Twitter, TikTok, etc).
• Deep gaming industry knowledge on the intersection between influencers, non-endemic brands, game developers and publishers, livestreaming, esports, and other domain-relevant participants and subject matter.

You earn bonus points if you...

• Have experience working with international clientele.
• Actively participate in gaming and popular culture trends, technologies, and activities.

● Medical, Dental, and Vision Insurance

● Company-paid life insurance, short term and long term disability insurance

● 401k plan with 4% company matching

● Flexible work schedule

● Unlimited PTO

● Dog-Friendly Office

● Cell Phone, and Internet Service coverage

● Team Events

Loaded Holdings, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status