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Senior Account Manager (Contract)
1 year ago
The SuperAwesome Mission
SuperAwesome is building a safer internet for the next generation. We’ve pioneered the tech sector for youth audiences: creating solutions that enable brands and developers to engage safely and at scale with kids and teens. SuperAwesome technology powers over 12 billion digital touchpoints with young audiences across rich media and video ads, creator content, social communities, gaming, and parental consent. We are the biggest youth-focused tech team on the planet, solving the challenges of engagement with the under-20 audience. At the intersection of technology, law, media and policy, working with us gives you a chance to shape what the internet of the future looks like. As a part of Epic Games since September 2021, together we’ve opened up a whole new window of opportunity to create responsible, immersive digital experiences for kids and teens. It’s a unique, challenging, and rewarding environment.
What You'll Do
We are looking for someone to work with our expert Account Management team in a contract role, relied upon by a range of stakeholders for strategic and tactical digital media advice. You’ll help brands and their agencies execute content and media executions across a range of verticals, and be responsible for fulfillment of our agreements and customer happiness. You’ll work cooperatively with our sales, media planning, ad operations, and specialized product operations teams.
In this role, you will
- Manage a portfolio of customer accounts, which includes developing, maintaining and expanding positive relationships with existing agency / direct clients to generate repeat business
- Acting as the point of contact for all live media and content campaigns spanning digital advertising, influencer marketing, and in-game executions
- Ensure expertise, excellence, and consistency in all aspects of campaign delivery from start to finish, including project management of clients, designers, ad operations, reporting, legal and sales.
- Strategically counsel clients to develop effective and creative campaign strategies with a clear understanding of client objectives, KPIs, and targets
- Work closely with our ad operations team on campaign optimizations, relaying relevant information to customers in an easy-to-understand and actionable manner.
- Showcase and share expertise within the Account Management and global commercial teams
What we're looking for
- The right candidate will be detail-oriented, driven and organized
- Minimum of 5 years working in account management and developed expertise in handling client issues and driving customer success
- You’re a self-starter, you can clearly demonstrate your abilities to get things done without direct supervision and understand what it means to deliver excellence to clients
- You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans!
- Excellent written and verbal communication skills
- You think logically, even under pressure, and come up with innovative solutions to problems
Our people are at the heart of what we do and the driving force behind our growth and success. We value individuality and understand the importance of building a workplace where everyone can truly belong. We believe that supporting everyone to be their full selves helps them to reach their potential, that’s why we offer competitive benefits, perks and learning opportunities. We have employee resource groups in place for mental health and DEI helping to ensure everyone can truly be ‘SuperAwesome’, helping us to build a safer internet for the next generation!