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Resiliency Program Manager

Resiliency Program Manager

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We're looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We're hiring a Resiliency Program Manager

We're looking for someone to build, implement, and execute a resiliency program based on the unique needs of Community Moderation and Management teams. This program will need to understand types of content various roles in the Community and Moderation & Care organization encounter, the potential impacts of exposure, and develop a program tailored to the needs of the exposure. Program success criteria will need to be identified and tracked throughout the program to understand the overall impact on the organization. This role will be expected to present and advocate for the program across the enterprise where other organizations and teams can benefit from resiliency support. This role will partner closely with our Legal, People Experience, Security, Learning & Development, Publishing and Fan Care Leadership teams.

As part of this role, you may need to review sensitive and potentially disturbing content including but not limited to vulgar language, hateful conduct, violence, and other graphic content. We will minimize the impact of this content to the extent that we can and have resources to support your mental wellbeing, should you need it.

You will be part of EA's Fan Care organization and will report to the Director of Community Moderation & Care Partnerships and Progroms..The Fan Care organization strives to make EA known for taking care of its fans. We're fans taking care of fans and people talking to people – whenever, wherever, and however they need us.

So how does the Community Moderation & Care Program Manager, Policy & Process make great experiences for fans? They:

• Develop close working relationships with Legal, People Experience, Security, Learning & Development, Publishing and Fan Care Leadership teams
• Act as a subject matter expert on moderation resiliency programs across EA and the gaming industry
• Drive awareness around Community Moderation & Care resiliency program
• Navigate the complex nuances of content exposure types and frequency to develop a program appropriate for the teams it servers
• Use data to improve how we measure resilience and the success of the program
• Partner with external vendors and industry experts to understand current industry resiliency standards
• Update program as necessary to make sure we meet the changing needs of our teams
• develop & implement a resiliency program that meets the needs of the Community Moderation & Care organization
• Influence the Community Moderation & Care leadership to promote the adoption and inclusion of resiliency standards in organizational strategies

If this role is for you, then you are:

• Creative: You find out-of-the-box/non-traditional solutions.
• Pro-active: Provide recommendations and take the lead on plans to change.
• Efficient: Implement new ways of doing things faster, better.
• Curious/Inquisitive: Investigate the current situation and ask the relevant questions.
• Collaborative: Work well with peers and motivated by different ideas.
• Passionate: The customer experience drives your decisions.

If you're interested, you'll need these skills or experiences:

• 2 years experience in program or project management
• Success leading long term programs across a global organization
• Success identifying key program deliverables and achieving them