This job might no longer be available.

Remote Working Student - Player Support (f/m/d)

We are Kolibri Games - mobile games developer from Berlin. Our games have over 100 million downloads and we are on a mission to become the most player-centric games studio out there.

We believe in players, creating values, learning, but, most of all, we believe in people. We strive to offer you a fair recruitment process and a great candidate experience, as well as a friendly environment to work in, with plenty of opportunities to learn and grow. Help us bring joy to people, we promise you will have fun by doing so :)

Remote Working Student - Player Support (f/m/d)

We are looking for a keen gamer who can channel this passion to bring world-class customer service to our players. You will directly impact our players' happiness and indirectly assist other departments in constantly improving our games.

You will communicate with our players via email, in-app message and the app stores. You will provide a consistent high standard of customer satisfaction and will help the Community Management team to continuously help players through problems and general game questions.

Please note that although this is a remote position, we are only accepting applicants who reside in Germany.

The role will initially start as a 3-month contract, with the possibility to extend if performance goals are met (Customer Satisfaction, quality and quantity of message output, etc.)

Responsibilities

• Reply to players' questions and feedback via our messaging system Helpshift.
• Respond to player reviews in the Google Play Store and iOS App Store.
• Assist players with technical issues and troubleshoot bugs with the QA team.

Required skills

• Highly motivated and well-organised work approach.
• Excellent written communication in both English and German (at least C1).
• Passion for games, specifically mobile games.
• Available to work 20hrs a week during term time.
• Enrolled at a university in Germany.

Desirable skills

• Previous experience in customer service or community management.
• Knowledge of our existing games.
• Other languages a plus.