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Quality Evaluator ( Chinese, Spanish or Portuguese)

Quality Evaluator – Chinese, Spanish or Portuguese

Electronic Arts is the leading interactive entertainment company, powered by innovative technology. We create incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need creative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We're looking for all the best kinds of people to make great experiences for our players. People want a job that inspires them while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We're hiring a Chinese, Spanish or Portuguese Quality Evaluator. This role is part of EA's Fan Care organization. The Fan Care organization strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us.

Join us! You will report to the Quality Team Manager.

So how does our Quality Evaluator make great experiences for our players? They:

• Ensure alignment with our Quality programs by meticulously reviewing quality evaluations from our global quality teams.
• Conduct RCA (Root Cause Analysis) and in-depth analyses to identify business and process solutions effectively.
• Utilize data analysis and trend identification to uncover gaps and issues, providing actionable recommendations to drive Quality improvements.
• Assist with wider business projects and initiatives in support of our overarching business objectives.
• Support our global quality auditing team through our dedicated Quality communication channel, offering regular guidance and furnishing necessary documentation and resources.
• Lead and participate in regular alignment workshops with our global quality teams to drive high adoption and comprehension of our Quality Program.
• Assume responsibility for reviewing and resolving Quality disputes.
• Undertake additional responsibilities as directed by the Quality Manager.

If you're interested in this role, you'll need these skills or experiences:

• Previous experience in a Quality Evaluator role within a contact center environment.
• Fluency in both [Chinese, Spanish or Portuguese] and English, both written and verbal.
• The capability to derive business insights through analysis of Quality data.
• Strong critical thinking, problem-solving, research, and documentation skills.
• Lean Six Sigma Yellow Belt or higher is an advantage.
• Exceptional organizational and reporting abilities, flexible in a fast-paced setting with frequent updates.
• An enthusiastic and engaged demeanour with an aptitude for fostering positivity and motivation among team members.
• Proficient in Google Suite: Docs, Sheets, Slides, and MS Excel.