Quality Designer

We are seeking a Quality Designer to join the Frostbite Team!

Frostbite is EA’s proprietary game engine that comes equipped with tons of tools and technologies designed to build incredible games. Our in-house engine offers the unique ability to adapt to each game while working hand-in-hand to prioritize what to build. Our goal is to empower creators all over the world to bring their best ideas to life by creating an engine that amplifies innovation across every discipline. Learn More

Summary

The Frostbite Quality Designer will work on Partner Experience domain to support multiple EA games with their requests, you will monitor and engage in internal Frostbite community support channels, provide analytic reports of partner's feedbacks, requests and other engagements to evaluate the quality of Frostbite release. You will report to a Development director at Frostbite and work with the cutting edge technology and teams of industry experts committed to enhance the user experience.

Responsibilities

• Frostbite primary support contact for one or more EA games
• Monitor and engage in internal Frostbite community support channels
• Manage and route support tickets from game teams
• Follow up with support requestors to ensure that they know their asks have been acknowledged
• Review and triage support requests to make sure the customer needs are clear and actionable for internal Frostbite team
• Test customer findings on Frostbite engine, create ticket and collaborate with QA team for root cause analysis and QA document changes
• Understand Frostbite's quality strategy, practices and participate with quality team meetings
• Engage within the Frostbite team to encourage follow-ups with requestors, or redirection to the right parts of the team
• Provide reporting & feedback to show success metrics
• Collaborate with Frostbite’s Content and Learning teams to integrate support into the FB Engine and User Guide
• Enhance Frostbite release quality by incorporating data analytics into quality process

Your Success

• You will continue learning about Frostbite engine, tools and services
• You will support customers, troubleshoot their requests and provide clear solutions
• You will provide regular analytics reports about release quality to Frostbite leaders
• You will understand all frostbite domains and their contribution in the quality
• You will contribute to the conversations by sharing valuable insights, asking though-provoking questions and share your ideas

Qualifications