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Quality Assurance Supervisor

Overview

Bethesda Softworks, award-winning publisher of best-selling franchises such as DOOM, Wolfenstein, The Evil Within, Dishonored, and more, is searching for a Quality Assurance Supervisor to join our Quality Assurance team. This is a ‘hands-on’ Project Leader / Department Supervisor QA Test position – working with AAA multi platform games. It combines expert testing ability with the management skills required to oversee and guide large teams.

Responsibilities

• Ability to effectively supervise an in-house, outsourced or offsite QA group
• Responsible for resource management and prioritization
• Responsible for overall test scheduling for project(s)
• Responsible for driving each projects daily deliverables to success
• Interact directly with Development team to discuss test scheduling and issues
• Help track and manage the direction of all test teams and all projects in test
• Detailed tracking and timely reporting of work progress and deliverables to Production, Development and QA Management
• Diagnose and communicate issues at a high-quality level (i.e., complex bug troubleshooting and scheduling conflicts) to upper management
• Takes ownership of the project database; ensuring continuous high quality on bug entry, timely response on requests for more information; and is able to speak knowledgeably towards major issues within the game
• Interface regularly with management and testers to obtain and exchange information
• Effectively and objectively, communicate the status and risks of the project to QA Management and Production
• Ability to use extensive knowledge as a Tester/Lead to vet and help shape testing plans for both long term goals as well as shape and manage the daily testing needs of multiple projects.
• Along with QA Management, help to create test structure and oversees test plan creation
• Supervise and vet the creation of test cases and test suites that cover all game functionality
• Offer guidance to Leads on processing and dealing with development changes to efficiently test
• Offer guidance to all testers in the troubleshooting of bugs of a complex nature when needed
• Provide thoughtful and professional feedback on tester and Lead performance as well as gameplay related issues
• Proactively gather feedback from Prod / Dev and monitor satisfaction levels with testing
• Assist in the creation and implementation of training materials for team members
• Coach and mentor testers on approved QA processes

Qualifications

• 3 - 5 years AAA Games test experience across multiple platforms as a QA Lead or higher
• Proven background in Game Test process and procedures
• Extensive Hands on experience with Game Certification processes and testing through MS and Sony
• Strong analytical skills in reviewing all design-related information and interpreting areas of risk in testing
• Excellent team work required
• Excellent communication and organizational skills
• Strong conflict resolution skills
• Flexibility to changing priorities
• Self motivated, with strong work ethic and ability to work with limited supervision
• Advanced skill set for using Windows applications and Hardware as well as a demonstrated skillset with consoles
• Knowledge and experience with tools for scheduling and tracking deliverables
• Proficient with MS Office

Preferred Skills

• BS in Computer Science or previous experience in Test Automation is desired
• Experience testing games on a variety of platforms such as console, on line and mobile