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QA Manager

Who We Are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios are responsible for developing 2K’s portfolio of extraordinary games across multiple platforms, including Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers, and doers, are the professional publishing stewards of our growing library of critically acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.

What We Need

We are looking for a true leader who has exceptional communication skills and is determined to advocate for quality and customers at every step. We require someone with experience leading projects and product deliverables, always looking out for improvement opportunities, and who can see ideas through to execution.

The Manager position is responsible for the delivery of Quality Assurance (QA) and Customer Support (CS) across a portfolio of games or titles. Day to day is running the lifecycle of a 2K product(s) through pre-production quality assurance and post launch customer experience. You will champion the quality of our games and services, support the productivity and management of your team, and maintain and improve the efficiency of our processes. You will need to form relationships across the organization to ensure the team can respond quickly and proactively to customers’ needs. Your team is the eyes and ears of the customer and needs to get the message heard.

What You Will Do

• Develop and implement deliverables across allocated portfolio of games, with a focus on Quality Assurance and Customer Support
• Establish and maintain an overarching QA and CS roadmap for the portfolio, with a goal of increasing efficiency and quality through tools, technology, and critical initiatives
• Proactively plan the pipeline of releases ensuring staff allocations can support development cycles
• Collaborate with cross functional teams and partners to support the quality release of products on time and provide strategic direction to the QA/CS management team
• Lead a multidisciplinary team across a game studio(s) with multiple concurrent projects, setting department level KPI’s for success and leading the team to achieve them, focusing on performance and development
• Mentor team members and drive training procedures for all levels of the team
• Develop and nurture relationships throughout the company to share and obtain knowledge
• Participate in company-wide initiatives pertaining to quality, coach game team leaders on the use of quality tools and techniques, while championing QA initiatives throughout the company

What Will Make You a Great Fit

• Bachelors or Associates degree, high school graduate or equivalent
• 5+ years in a Project Delivery, Product Management, Quality Assurance Management or Customer Service Management position with experience across Quality Assurance or Customer Support
• Prior QA/Delivery experience across AAA First Person Shooter titles
• Strong project/product management skills needed to understand business strategy and technology, with the ability to influence, negotiate and bring teams to success
• Proven experience in developing and managing roadmaps and delivery schedules including resource allocation and team management. Able to demonstrate a proven track record of chipping in to large-scale shipped products
• Management skills to include successfully handling ambiguity, flexibility and understanding of the development process, while maintaining good relations with producers and developers
• Be a natural at building relationships with outstanding social skills by demonstrating patience, positivity, and helpfulness with internal team members and external partners with the ability to adapt to the different needs of each group
• Digital literacy, gaming platforms, MS Office Suite (esp. Outlook, Word, Excel), Google Suite, Zoom, Slack
• Ability to lift up to 20 lbs. occasionally, sit for long periods and move between floors

Bonus Points:

• Experience in QA or Customer Support in gaming and specifically AAA First Person Shooter Titles.
• Excellent understanding of the Development and Quality Assurance process, tools, and practices
• Experience with relevant tools such as Zendesk, Google Analytics, Confluence, Jira

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.