QA Manager (First Person Shooter Titles)

2K
Las Vegas
10 days ago

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OVERVIEW:

The Manager position is responsible for the delivery of Quality Assurance (QA) and Customer Support (CS) across a portfolio of games or titles. Day to day is managing the lifecycle of a 2K product(s) through pre-production quality assurance and post launch customer experience. You will champion the quality of our games and services, support the productivity and management of your team, and maintain and improve the efficiency of our processes. You will need to build relationships across the organization to ensure the team can respond quickly and proactively to customers’ needs. Your team is the eyes and ears of the customer and needs to get the message heard.

Our goal is to develop leaders and ensure our team is equipped to meet a rapidly changing and growing studio environment. You will oversee a team consisting of QA and CS Specialists, matrix resources and potentially external vendors, while managing their performance and professional development to meet the current and future needs of the business.

This position requires prior experience working across AAA First Person Shooter titles. Only candidates with this experience can be considered for this particular opportunity.

RESPONSIBILITIES:

KNOWLEDGE AND SKILLS:

We are looking for a true leader who has exceptional communication skills and is determined to advocate for quality and customers at every step. We require someone with experience managing projects and product deliverables, always looking out for improvement opportunities, and who can see ideas through to execution. Experience in QA or Customer Support in gaming and specifically AAA First Person Shooter Titles.

REQUIRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

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