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QA Lead (Platform & Web)

The Web & Platform QA Lead will work with cross functional teams as well as the Platform Manager and Platform/Web PM to identify test strategies, guidelines and success criteria. The ideal candidate is well versed in testing, documenting and supporting HTML/CSS/JavaScript based web interfaces, understands what test resources are available and how to properly assign them to accommodate project deadlines and ensure a quality product is released. Additionally, they will be able to provide concise and detailed feedback, are a methodical thinker and an avid gamer.

RESPONSIBILITIES:

• Lead Web & Platform QA testing team, identifying testing strategies and assigning resources based upon need and current Sprint initiatives
• Ensure that Manager and PM are kept updated on project statuses, risks and solutions
• Monitor the work of testers to ensure quality and efficiency and routinely provide feedback
• Attend meetings as a representative of Web and Platform QA
• Review all web content for ease of use, reliability, consistency and absence of defects
• Review, write and execute test plans to ensure full testing coverage
• Review and keep all relevant testing documentation up to date and available to all testers
• Support projects impacting both marketing site and platform initiatives
• Promptly bring documented critical issues and concerns to the attention of the Manager/PM
• Prioritize daily operational tasks required to ensure efficiency and effectiveness
• Work closely with the development teams
• Log bugs in the defect tracking software
• Assign bugs to development teams as appropriate

REQUIREMENTS:

• 5+ years working in an internal QA capacity
• 5+ years of Web or Platform Quality experience
• 2+ years of supervising other QA testers including assigning tasks, ensuring those tasks are met and communicating task completion and issues as they arise

• Strong knowledge and practical use of various Web tools, including but not limited to using Developer Console in various browsers, Fiddler, use of HOSTS files
• Strong familiarity with multiple internet browsers including Chrome, Firefox, MS Edge and Safari
• Strong understanding of how billing platforms work including account creation, login and purchase flows.
• Familiarity with Mobile and responsive website testing
• Ability to proactively analyze, identify and communicate problems effectively
• Excellent written and verbal communication skills, including proofreading and editing
• Familiarity with MS Office products
• Familiarity with PC gaming and multiplayer online gaming including experience with the current generation of MMO and MOBA titles

• Experience with JIRA

• Ability to work in a fast paced, high-pressure, team environment

• Self-motivated with the ability work on multiple complex tasks with minimal direct supervision
• Passionate about software quality
• Strong written and verbal communication skills

• Schedule flexibility, including the ability to work occasional evenings and weekends

PLUSES:

• Experience in the PC or mobile gaming industry
• Experience with automation

About NCSOFT

NCSOFT is one of the leading gaming publishers in the world. At NCSOFT West, we manage the portfolio, initiatives and game services across the Americas, Europe, Australia and New Zealand. Together we operate many of the most successful and influential massively multiplayer online games in the industry, welcoming hundreds of millions of players daily into exciting living worlds for extraordinary adventures.