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Program Manager, Trust & Safety
2 years ago
Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.
About this Job:
We are looking for a dynamic Program Manager to join our growing Trust & Safety Operations team. This person will be responsible for managing a portfolio of projects that support the achievement of our strategic priorities. Projects will include initiatives that focus on keeping our community safe and providing them support when they need it.
You Will:
- Manage and initiate multiple projects that support the Trust & Safety organization and its partners.
- Facilitate cross-functional coordination across projects, manage workstream dependencies, and the impact on downstream working groups.
- Use technical judgment and operational experience to drive project outcomes, build consensus, remove roadblocks, and resolve conflicts.
- Manage workflow for inbound and outbound projects, collecting and scoping requirements to determine resources needed. Understand the requirements of upstream and downstream stakeholders and collaborate with them to produce end-to-end solutions.
- Develop and manage end-to-end project plans, communication plans and ensure on-time delivery. Monitor, track and communicate the progress of projects with our key stakeholders to ensure alignment and manage potential risks.
- Coordinate the selection, on-boarding and implementation of new applications, systems and programs.
You Have:
- B.A. or B.S. degree or equivalent project or program management experience
- 5+ years of experience leading end-to-end program management and large-scale change management efforts across multiple functions preferably in the tech industry
- Experience with program & project management practices, tools, and methodology
- Experience working in operations, collaborating with global teams, multinational vendors & BPOs
- Strong understanding and demonstrated experience in the areas of Continuous Improvement, Operational Excellence.
- Excellent verbal and written communication skills
- PMP or other project management certifications are a plus
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass