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Production Coordinator, Consumer Insights
2 years ago
Bungie is seeking a Production Coordinator to support the Consumer Insights team. The Consumer
Insights team is responsible for delivering research and insights that inform Bungie’s marketing and product development strategies. Our research ranges from formative to evaluative, qualitative to quantitative, and often takes a mixed-method approach. The questions we try to answer range anywhere from what motivates players to play socially, who the primary audience is for a new concept, to how usable a new in-game feature is.
Responsibilities include tracking schedules, managing documentation, facilitating communication across multiple stakeholder groups, and owning day-to-day tasks necessary to execute successful research projects. This role will work closely with the Consumer Insights Producer to help implement research plans and ensure projects are delivered on-time and meet the objectives.
The ideal candidate should be detail-oriented, organized, self-motivated, flexible, and able to multi-task in a deadline-driven environment.
RESPONSIBILITIES
- Help track project schedules and intake new project requests
- Help document and distribute key project information, such as project requirements, design decisions, and their impact
- Help facilitate stakeholder communication and collaboration to ensure all parties receive updates in a timely manner
- Ensure proper, timely communication of issues and risks to the Producer when appropriate
- Solicit bids and maintain relationships with external agencies and third-party data vendors
- Maintain necessary documentation to ensure the team’s resources are reliable and up to date
- Provide overall coordinator support and be a liaison for the team’s needs
- Screen and schedule participants for in-person and remote user research
- Coordinate with IT and cross-functional teams to prepare research labs, configure game builds for playtesting, and ensure research participants have positive experiences
- Partner with game analysts to produce targeted audience files and execute email campaigns for user research recruitment
- Observe and compile notes from interviews and playtests
REQUIRED SKILLS
- 1-3 years relevant experience in a project management and/or market research position
- Experience with Windows, Microsoft Office (Outlook, Excel, PowerPoint, and Word)
- Excellent organizational skills
- Ability to communicate effectively across multiple teams with strong written and oral skills
- Experience balancing multiple projects with varying deadline pressure
- Must be able to adapt quickly and be comfortable with daily randomization
NICE-TO-HAVE SKILLS
- Experience with Confluence
- Experience with project management software (e.g. Jira, Asana)
- Experience with survey development tools (e.g. Survey Monkey, Decipher)
- Experience with Salesforce CRM
Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion.