Product Manager II - World Wide Publishing, Player Support Tools

Riot Games
Los Angeles, California, United States
3 months ago

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Riot Games is looking for someone that can balance technical knowledge and partnerships to lead a diverse team of passionate, accomplished developers in our Player Support team. This role connects with essential departments and each of our games - requiring a leader who knows how to keep the big picture in focus while still being able to dive into the complex engineering challenges that we face daily.

As a Product Manager II, Player Support Tech you are an important member of the Player Support leadership team - building a vision for the future and design of Riot’s player support systems and support tools.

As a vision holder, you will understand Player Support’s mission and establish how technology, and integrations can be best used to achieve it. You will lead projects that fuse customer service technology with Riot’s backend systems to unlock our ability to provide increasing value directly through player support agents. In partnership with the Head of Player Support and other product managers on the team, you will be trusted with building the right tools at the right time to help Riot heal player pain.

Responsibilities:

Required Qualifications:

Desired Qualifications:

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).

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