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Product Designer, Trust and Safety

As a Product Designer on Trust & Safety, you'll be focused on ensuring and promoting safety and civility for Roblox users, the communities they love, and the creators (developers) who build those experiences. You’ll be responsible for our user-facing safety features that help users recover from platform issues, including Customer Support, Abuse Reporting, Appeals, and Reform. You’ll also help define our future vision for encouraging positive community engagement across the Roblox platform, including ways to enable our creators to help keep their own content and experiences civil and safe.

Our company goal is to reach 1 billion users with optimism and civility, and you can't reach 1B users without ensuring every user feels safe, empowered, and protected as they explore, learn, play, interact, and create.

Reporting to a Sr. Product Design Manager, this is a high impact role where you'll have ownership over key areas of safety design. You’ll collaborate with other designers on the Safety team and across the company, and you’ll work hand-in-hand with your UXR, product, engineering, and DSA partners.

You Will:

• Hit the ground running to audit, research, strategize, and redesign our existing in-app safety flows, define and sell your vision, and execute quickly
• Listen, learn, empathize, and get close to mod leads, CS leads, PMs and engineers to deeply understand our existing research, challenges, constraints, and needs
• Define a complete user-facing system, information architecture, and vision for in-experience and out-of-experience safety; craft compelling product narratives to communicate that vision
• Work with partners designing and building our app architecture, visual systems, and our internal moderation and customer support platform
• Help drive team collaboration, culture, and rituals throughout the design and development process
• Own the, strategy, IA, design, and execution of journey maps, system maps, service design blueprints, wireframes, prototypes, reusable components, interaction patterns, and design specs
• Proactively partner and collaborate with other Roblox product design teams (e.g. App, Economy, Creator/Studio)
• Ensure our safety features are useful, understandable, efficient, accurate, easy to use, and actionable when moderators is involved
• Become a trusted partner by communicating and demonstrating the value of systems thinking through product design
• Influence roadmaps, facilitate design projects, and drive alignment and consensus to serve the safety team’s business needs
• Demonstrate success as defined by user perception, partner team sentiment, the cohesiveness of the user experience, impact, consistency, ease of use, and craft and beauty of the final product

You Have:

• 7+ years’ experience in product design, information architecture, UX, or a related field
• Familiarity with UX best practices for Trust & Safety and/or customer support
• Experience as a product design thought leader, influencing PMs and engineers, earning trust, promoting design, educating your partners on the UX process, bringing them along, and advocating for our users
• Excellent visual, interaction, and service design skills
• Your own design portfolio of products that showcases systems thinking, functionality, clarity despite complexity, usability, and flow across an overall user experience

This Role is hybrid and our office is in San Mateo, CA.