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Principal Product Manager - Voice of Customer

You're the Principal Product Manager.

You are part of EA's Customer Experience organization that strives to make EA known for taking care of players. You will report to the Director of Product and lead a product portfolio to both improve existing and develop new player experiences in the Voice of the Customer space. You will lead product planning throughout the product lifecycle to ensure our Customer Experience offerings support the strategy and goals of EA. You'll collaborate with a variety of partners to design the products in your portfolio. You will gain insights from studios and other organizations with Customer Experience that influence your product roadmap. In some cases, you may lead a team of product managers that work within your product portfolio.

You are an expert product manager and great at business analysis, problem statement development and collaboration. You are constantly assessing the trends of customer experience and the gaming and interactive entertainment industries. You balance long-term strategy work with daily tasks. You are successful at leading complex teams and might have experience with people management. You empower your team to achieve their goals and your overall goals. You have experience in the gaming industry and customer experience organizations.

So how does a Principal Product Manager help make EA known for taking care of players?

Product management

• Research, contextualize and apply customer experience and gaming related trends
• Contribute creative ideas that incorporate or speak to the gaming trends and industry developments
• Communicate product line vision, strategy, and roadmaps
• Establish and track measurable success criteria and metrics, including business measurements

Product strategy

• Collaborate with WWCE leadership in developing, updating, communicating a clear product strategy for your product line
• Ensure all partners understand and are bought into the outlined product line strategy
• Be able to consume and triangulate other company strategies with the CE product strategy
• Understand how your product line works with, contributes to and influence the other products in the product team

People management

• Lead a small team of product managers assigned to your product line
• Set priorities, establish timelines, and determine assignments within the product line
• Provide feedback and participate in the career development of your team members

Partner management and communication

• Lead relationships with vendors, internal partners, and partners, ensuring needs and concerns are considered and addressed
• Inspire creativity through brainstorming sessions with internal and external partners and third-party voice of the customer platforms
• Promote product benefits to all all partners
• Complete planned projects with shifting partner needs and timelines

Voice of the Customer product line

• Be the face of the Voice of the Customer product strategy for WWCE, to internal and external partners
• Gather player and internal feedback to lead improvements and inform product roadmap prioritization
• Establish a focus on improving the existing and finding new methods to collect relevant feedback from the EA community
• Sell your product line's strategy, developed from scratch to multiple partners within the company to gain support and agreement
• Work with partners to understand the recommendations needed to put definition around the concepts tied to the product offerings

If you're interested in this role, you'll need these skills or experiences:

• Have 7+ years of relevant experience in a Product Management role
• enjoy being in a creative environment and can develop a strategy to achieve that vision
• like creating and testing products to foster experiences
• like managing products from brainstorming through development to execution
• enjoy managing a group of partners to accomplish goals