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Player Support Team Lead WoWS
1 year ago
Job Overview
Wargaming invites a Team Lead to join our World of Warships (WoWS) Player Support team. We are looking for a leader who focuses on opportunities, thinks strategically, and is able to make decisions in complex situations and is ready to take responsibility for these decisions.
The Player Support helps resolve various issues related to payments, account security, and game mechanics. The team closely works with WG Products and, in addition to processing tickets, it provides assistance to WG Products during in-game events, helps develop technical solutions, and much more.
World of Warships is the best naval game around, letting you take the command of legendary warships from the period of the 20th century as you battle your way across the open sea with other players.
What will you do?
- Track and monitor KPIs.
- Regularly analyze processes and tasks: hold retrospective meetings, suggest improvements.
- Define potential risks and come up with mitigation plans.
- Proactively communicate task statuses, risks, and issues to Head of Player Support.
- Participate in resource planning, hire new employees.
- Regularly audit employee competencies; analyze their involvement and motivation level.
- Create development and education plans for employees.
- Interact with WG product groups: discuss expectations, gather, and process feedback.
- Interact and cooperate with related departments.
- Create various reports and analyze statistics.
- Participate in the development and refinement of internal tools.
What are we looking for?
- 2+ years of managerial experience.
- Experience of working in support or customer service (preferably in Game development, Telecom, Banking, or another IT sphere).
- Higher education.
- English - Upper Intermediate or above.
- General gaming experience in various genres of video games.
What additional skills will help you stand out?
- Knowledge of Wargaming products.
- Russian language proficiency.
Wargaming Belgrade
Wargaming Belgrade is a game development studio in Serbia and a key member of the Wargaming global network. Our studio is home to talented and dedicated teams of game developers, artists, and designers, one of them being World of Warships team, who are passionate about creating the best gaming experiences for our players.
Benefits
Benefits and perks are tailored to the local market and culture. Belgrade office benefits include:
- Private Health Insurance
- Additional Vacation days on top of the statutory minimum of 20 working days (maximum +5 working
- Days dependent on years of services with Wargaming Group
- Career development and education opportunities within the company
- Team buildings / corporate events
- Gym trainings / Wellness program
- Personal Gaming Account
- Coffee, fruits, snacks in the office
- Referral program with rewards
About Wargaming
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
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