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Player QOS QA Games Coordinator
1 year ago
Job Description
Player QOS QA Games Coordinators lead the QA monitoring operations & processes on our live games and ensure that the games are monitored correctly and clients are constantly informed of their product’s live health. You will collaborate closely with other Player QOS QA Specialists & Testers, Technical Experts, Production teams and technical support teams.
An effective monitoring process complimented with an informed client will be your measure of effectiveness.
Main responsibilities:
- Pro-actively finds solutions to properly & effectively detect any live outage and alert the client
- Investigates issues to look for root causes and potential prevention measures
- Compiles Post-Mortem Reports
- Organizes tests accordingly so that the games are monitored constantly (on multiple servers, on 3 shifts & on all platforms)
- Assures that the games’ KPI are at the highest standard and acts in a swift and decisive manner if they drop
- Plans every live launch with careful details and assures that every criteria is covered (specific tests, priorities, reporting details, test durations, necessary hardware etc)
- Monitors users reviews and forms a report containing test reports and analysis on them
- Coordinates and mentors with Player QOS Specialists & Testers on best practices, as well as growth & optimization plans
Qualifications
- Minimum 2 years of QA experience on Xbox, Switch or PlayStation
- Familiar with a game’s live lifecycle
- Previous experience in leading initiatives or projects
- The ability to properly communicate problems and to understand the requirements of the clients
- Experience in mentoring more junior colleagues and monitoring their progress
- Very good time management and organization skills
- Excellent English skills – written and spoken
- Excellent communication skills
- Attention to detail and clarity of thought
- Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint)
- Flexible to the product or client changes and adaptable to switch up testing practices to suit the new direction
- Good team player, with a good work ethic
- Autonomous, self-motivated and responsible
- Passion for video games
Additional Information
Why join us:
- You want to be part of an exceptional experience, within a company that is constantly growing!
- You want to work with talented people who are industry pioneers!
- You want to join a global company and meet great people around the world!
- Or, just because you're looking for a fun place to work!
What Gameloft Bucharest can offer you even more?
- Hybrid Work program available.
- Day off for your birthday and company’s anniversary;
- Free psychological counseling.
- Medical insurance package, in partnership with Regina Maria Clinic.
- Lunch tickets.
- Supportive working climate, a team with a free communication style.
- A chance to work in a real multicultural environment.
Join our survey
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Your honest answers will have no impact on whether you will get the job or not. They will only be used to support our continuous efforts to match our Employer brand with our candidate’s expectations.
Company Description
Are You Looking For a Fun Place to Work? Join The Game!
Joining our game means being part of a top innovator in the gaming field. Gameloft® is a leader in the development and publishing of games, creating them for all digital platforms with an astonishing audience of 80 million monthly users. Our catalog includes every genre and our games are as varied as we are. We operate our own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partner with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®.
We distribute our games in over 100 countries and employ 4,300 people worldwide. We embrace challenges and are always ready for the next big thing. Not convinced yet?
We have partnerships with high schools and universities all over the world and we support their activity by sharing knowledge and mentoring future professionals. We know the importance of knowledge sharing in order to build healthy and smart future generations. We grow talent and we push to be an example for youngsters by regularly hosting seminars for students, workshops for highschoolers and teachers. So, what do you say? Are you ready to be not just another face behind a computer screen, but a Gamelofter working in a supportive environment, who gets involved and gives back to the community?
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