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Player Experience Insights Manager

Job Description

We’re looking for a well-established Player Experience Insights Manager who will be working conjointly with our game productions and be a major actor in building the best, most innovative player experiences in the industry. This person will be the owner of the project’s player experience while leading an amazing team of experts in establishing and executing their strategy.

What you'll do

• Build from the ground up and execute a player experience strategy from the conception phase in to live game operations, based on production team priorities, design pillars and PX objectives;
• Directly manage, and make efficient use of a fully embedded expert group composed of experts in Human Behavior, Game Analytics and other specialized expertise;
• Drive the elaboration of high-impact, multi-data (game telemetry, survey, observation, biometric, etc.) player experience insights and maximize the use and reach of these findings;
• Become a trusted ally in decision-making processes with production core team members & other important stakeholders;
• Collaborate with other expertise teams such as Market Knowledge, Community Development and other expertise in building influential advanced insights;
• Collaboratively drive the recruitment and onboarding of new team members;
• Have access & take full advantage of a best-in-class user research lab of 7 rooms, 35 seats and remote testing technologies.

Qualifications

What you'll bring to the team

• Passionate about games and understanding players’ behaviours, wants and needs;
• A solid experience and relevant achievements in conducting mixed method research studies and generating insights by triangulating multiple data sources;
• Have a solid knowledge of game development & game design;
• A natural at intellectual empathy; being able to be the player’s advocate as well as deal with multiple and diverse stakeholders with various priorities, perceptions and interests;
• Focused on delivering results that yield actionable findings that meet and surpass industry standards in terms of industrial approach;
• A collaborative team player; who easily understands the benefits of working with other experts and playing on each other’s strengths to optimize efficiency and quality;
• Highly organized, capable of leading multiple studies and projects on operational subjects, while keeping the strategic objectives in sight in large team environments;
• Able to evolve in a complex ecosystem, adapting to standards and processes in place while continuing to improve and innovate them;
• Equipped with background in people management (as sole manager or ‘dotted line’);
• Experience conducting research embedded on a game production or product team, ideally in the video game industry;
• Making sure that the people you work with have fun while achieving highly ambitious goals.