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People & Culture Service Delivery Manager

Summary

Pay Range

What you'll do

• Support the ownership of the overall P&C Global Operations solution of how in-scope services are delivered across multiple Business Units and Geographical Locations
• Act as liaison between business stakeholders and P&C Global Operations team identifying business requirements and translating them into solutions.
• Engage cross functional stakeholders and lead discovery sessions to document the scope of projects/initiatives
• Act as a trusted subject matter expert on the functional aspects of P&C processes and the intersection of the technical system configuration to provide solutions. Maintain knowledge of the latest P&C technology and best practices in P&C service delivery.
• Define SLAs and KPIs.
• Identify areas to optimize, standardize, automate and improve within Global P&C Operations function.
• Set proper expectations with business stakeholders and effectively manage ongoing expectations for requirements.
• Build Business Requirement Documents, knowledge guide artifacts such as process flows, standard operating procedures, checklists, training materials to support with project execution and manage the ongoing maintenance of such artifacts.
• Create business process diagrams reflecting “As Is” and “Future” state using process mapping tools such as Signavio or Visio
• Management of Standard Operating Procedures for all P&C processes.
• Work closely with P&C Business Partners and Centers of Expertise to administer and deliver on annual business processes and strategic initiatives with a people-focus approach.
• Align with P&C Service Operations and Systems team to understand business needs and expectations
• Align with Project Manager and other stakeholders to ensure seamless communication and execution of initiatives
• Support additional P&C Global Operations Service Management activities as needed; data governance, quality assurance, audits, vendor management, policy management and compliance

What we're looking for

• Bachelor’s degree in Human Resources, Computer Science or related field
• 7+ years of techno- functional Workday experience in Core HCM, Recruitment, Talent Management, Benefits.
• 7+ P&C/HR functional knowledge performing complex P&C/HR analytical work within HR Shared Service, Consulting, P&C/HR Center of Excellence or Business Partner functional areas
• Global experience spanning Americas, EMEA, APAC
• Project management experience
• Demonstrable success communicating, consulting, influencing, and building relationships at all levels in an organization with an emphasis on promoting a culture of positivity, teamwork and results
• Highly self-sufficient, skilled at leading in ambiguity, and making impactful, data-driven decisions in a high speed, performance focused organization
• Possessing highly developed analytical skills with the ability to plan, implement, measure, and scale the best balance between candidate, customers, and the process