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PAU Senior Specialist
5 years ago
Job Description
Gameloft Sofia is hiring a Paying Active Users Senior Specialist
This is an engaging and challenging role that requires strong understanding of gaming details, tools and mechanics as well as extensive experience in customer care.
Qualifications
- Managing relationships with affiliate customers’ in Gameloft’s games and taking care of their satisfaction rate;
- Handling affiliate customer issues on a daily basis;
- Investigating whether a reported issue is a problem in game mechanics or a fraud;
- Analysing data in Gameloft’s internal tools;
- Extracting data by using Python scripts and looking for improvements based on the end data;
- Reporting and analysing data daily in Office Package tools;
- Developing a team of PAU Specialists.
Job requirements:
- Knowledge of the free-to-play mobile and passion for playing mobile games;
- Having deep knowledge of all Gameloft games in terms of gameplay, internal tools and game mechanics;
- Reporting and analytical skills;
- Proficient user in MS Excel;
- Having customer care experience, able to handle customer complaints in an adequate way;
- Experience in managing people;
- Extensive knowledge of Russian, Ukrainian, English, German and French;
- Economical background is required;
- Masters in accounting and auditing is required.
Additional Information
Why Join Gameloft?
- You want to work in exceptional industry and create games downloaded more than 1 billion times per year.
- You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
- You want to contribute to a vibrant and dynamic atmosphere.
- You want to join a global company and meet great people around the world.
- You will work on a permanent contract with competitive remuneration.
- You are looking for a fun place to work in the heart of the city.
- Health insurance coverage, Meal vouchers
- Game rooms, relaxation zone, office massage, bike stand
- Studio location at the heart of the city with easy access to mass transportation and some of the best places to eat and drink around.
Contact:
If you are interested in our job offer, please send CV and cover letter explaining why you would like to develop in the Free-to-play industry in English. Applications will be processed in confidentiality. All qualified candidates will be asked to take a skills assessment test.
Company Description
Join The Game!
As a leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms with an audience of 114 million monthly users across the whole world. The company has 46 offices across 32 locations and employs 4,600 people worldwide. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft is a Vivendi company.
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