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Operations Administrator – FTC (12 months)

OPERATIONS ADMINISTRATOR – FTC (12 MONTHS)

CENTRAL OPERATIONS

BASED AT SEGA HQ IN BRENTFORD

REPORTING TO THE OPERATIONS MANAGER

KEY RESPONSIBILITIES

Digital

• Submit text and assets in first party portals
• Enter and submit temporary pricing discounts, ensuring they are submitted and approved within 1st Party SLAs
• Check that sales go live as intended and report back to sales teams
• Create/request key codes for PC and Console titles

Physical

• Order processing including raising orders for physical goods and releasing stock for collection
• Process delivery notes, update order statuses on the PO tracker and circulate shipping schedules
• Liaise with customers and suppliers within the supply chain to resolve any logistical issues
• Assisting with new item set up, creating BOMs and SKU sheets on Oracle
• Raising and receipting purchase orders

• Request activation keys for physical PC orders
• Provide accurate data entry for the team in Excel and Oracle
• Daily admin support, assisting all areas of responsibility for the Operations team
• Maintain SOE Ops shared email inbox

KNOWLEDGE, SKILLS & EXPERIENCE

• Knowledge and experience working within the gaming industry with an understanding of digital release process with 1st parties such as Sony PlayStation, Microsoft, and Nintendo would be beneficial
• An understanding and experience with data entry, either personally or professionally.
• Good financial acumen, reporting, communication, organisational and analytical skills
• Advanced knowledge of Excel and other Microsoft packages
• Good Interpersonal Skills

• Good written and oral communication skills
• Strong ability to build and maintain relationships
• Ability to plan and prioritise workload
• Work to strict deadlines and be able to drive results
• Able to work with all levels of the organisation

• Excellent o rganisational skills