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Office Operations Manager

OVERVIEW:

Our Office Operations Manager is a multi-faceted role and a vital part of the 2K Vegas team. The ideal Manager must be organized, have a strong sense of prioritization, and ability to multi-task. This position requires you to be the point of contact for office operations of 3 floors totaling 45,000 sq. ft., vendor relations, and events. Manage administrative support services and the ongoing maintenance of all company equipment, facilities including minor renovations and repairs, moves, inventory and related services as needed to maintain the physical office environment. Clear communication and attention to detail are key in this role as liaison between 2K, management, and vendors.

RESPONSIBILITIES:

• Manage administrative staff: hire, train, and evaluate performance, while motivating staff to achieve high levels of productivity and service with attention to containing expenses

• Responsible for all department billing/management issues:

• Liaison between 2K facilities, finance, building management and utilities
• Create and process vendor invoices
• Communicate with janitorial and other vendor services
• Supervise all in/outbound shipping and mailing
• Proactively maintain and update all general office space
• Lead office organizing and space planning efforts with management

• Responsible for all studio maintenance:
  • Furniture/desks/office supplies and equipment
  • Source vendors, place orders, manage deliveries
  • Maintain inventory of general office and kitchen supplies
  • Assist with general cleaning outside of regular janitorial visits
• Responsible for studio upgrades and tenant improvements:
  • Liaison with 2K facilities, IT, and building owner for all upgrades or tenant improvements
  • Interprets and applies blueprints, specifications, and technical manuals
• Responsible for general support of events:
  • Hosting meetings, arranging events and onsite gatherings for staff and visitors
  • Manage company events: annual picnic, annual holiday party, employee appreciation, etc.
• Supervises maintenance of property including but not limited to offices, test areas, public areas, kitchens, and equipment through development and implementation of a preventive maintenance program
• Assess current work procedures and standards to improve efficiency and effectiveness of operations, while establishing new processes as needed
• Act as spokesperson to building management to address concerns, manage relationships, and ensure problems are resolved quickly
• Lead, implement, and manage construction, renovation, and repair projects; conduct facilities/space needs analyses, consult with vendors/architects to plan project timelines, write communications to managers and staff to prepare them for office moves, and manage related budgets
• Select, negotiate contracts for and/or purchase office furniture, decorations, shipping, etc. Periodically evaluate the quality and timeliness of products and services purchased and recommend or make changes as appropriate
• Interface with appropriate managers to receive information regarding facilities’ needs; ensure timely responses to requests
• Develops, leads, and manages safety program for 2K Vegas, ensuring all fire and safety inspections are completed and any discrepancies corrected.
• Ensures property complies with all safety and sanitation policies with adherence to COVID-19 compliance, building codes, procedures, and regulations
• Supervises workers/vendors engaged in moving furniture and equipment, preparing facilities for occupancy, maintenance, and repair of equipment
• Fosters a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
• Manages the office security system
• Prepares reports and correspondence as needed
• Manage projects and take on new projects as necessary
• Be a point of contact, guidance and escalation for overseas offices including Chengdu and Madrid.

KNOWLEDGE AND SKILLS:

Must have the ability to adhere to all financial policies and procedures, support the management team locally and with remote teams, understand and support our studio lease agreement(s) and parking contracts, have a deep commitment to customer service, and a strong desire to coach your team to continued success. Excellent written and verbal communication skills are necessary with the skill to deliver feedback effectively and express thoughts concisely, strong analytical and PC skills are required to work efficiently in our fast-paced team environment with solid judgment, professionalism and leadership.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent
• 5+ years of experience in an office, operations, or facility management role with an organization of at least 250+ employees
• People management skills to support an administrative staff of 1-3 employees
• Outstanding organizational, interpersonal, written and verbal communication skills
• Excellent time management, project management, and problem-solving skills with the capability to prioritize
• Proficient in MS Office, G Suite and/or other meaningful project management resources
• Extensive experience building and maintaining relationships with management, vendors and other external resources
• Motivated, results-oriented self-starter with acute attention to detail that thrives with little to no direction
• Ability to problem solve, deal with ambiguity successfully and accept change in a fast-paced studio
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgment with the ability to make timely and sound decisions
• Physical Requirements include the ability to lift up to 40 lbs. unassisted or assisted occasionally, stand, sit and walk for prolonged periods of time, climb ladder, crouch, reach above head, bend at the waist and walk between our three separate floors
• A valid driver’s license is necessary to run errands and meet with vendors in support of studio operations

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in business or a related discipline
• PMP, Certified Facility Manager (CFM) or Facility Management Professional (FMP)

• Previous facilities management experience in a gaming studio
• Experience using/managing Workday, Tradeshift and Concur