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Office Administrator / Receptionist

Improbable believes in a future where new, virtual worlds will augment human experience and become as meaningful, lasting and rich as the physical world. We call this the Multiversal Self.

Our platform, SpatialOS, lets developers transcend the limits of regular computation, allowing swarms of servers running in the cloud to cooperate in order to simulate worlds far larger and more complex than any single server could.

At Improbable, you are surrounded by people who want to improve everything and everyone around them, and who compel you to improve yourself. We’re motivated by the fulfilment of solving hard problems to achieve something profound and transformative.

As an office administrator and receptionist you will play an important part in a dedicated Office Support team based in our London headquarters. This will be a unique opportunity for you to build a career in a forward-thinking office operations and employee experience focused department. You will join a fun, hardworking, energetic, and supportive team and will be constantly challenged in a modern, fast-paced environment.

You will be responsible for giving all staff and guests of Improbable an outstanding experience and fostering relationships with some of the leading talent in the games industry. Supporting a growing company you will exercise flexibility and problem-solving abilities to adjust and prioritise based on frequent, last-minute changes, using a high level of integrity and discretion with confidential information.

You will work closely on key initiatives and projects in the People and Operations team focused around improving day to day operations, company and team processes and policies, as well as being a real advocate in the company for employee engagement by building and running a calendar of events that tie into the culture of the company and the games industry.

Responsibilities

• Ensuring the smooth running of the office reception, actioning and responding to all requests, monitoring communication channels and managing visitors
• Building supplier relationships, handling all incoming/outgoing deliveries, stock and inventory management/ordering
• Preparing for and welcoming all new joiners to the company, and supporting internal event set up.
• Driving projects to improve our employee and guest experience with a strong connection to culture.

Competencies

• An interest in the games industry and our mission to create meaningful virtual worlds. Demonstrable experience in a customer service environment, with an inherent drive for going above and beyond to anticipate and meet the needs of staff or ‘internal customers’.
• Solid interpersonal and communication skills, both spoken and written. You understand how to adapt your style to best interact with different people across different job functions and levels. Positive, and approachable, and not afraid to talk to someone new.
• Problem solver, can tackle a task or problem head-on, using resourcefulness and initiative to get things done and overcome challenges along the way.
• Speedy at taking action and unflappable under pressure, comfortable with managing multiple tasks, and able to react easily to last-minute changes, keeping a cool and calm demeanour through all situations.
• Team player, works well in a team environment and are able to collaborate easily, giving and receiving suggestions and criticism gracefully.
• Dedicated, driven and proactive. Once settled in a role, you don't need to be told what to do... you know! Striving to go above expectations and always looking at ways to improve.
• Creative and engaging, injecting fun into the day to day.

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Improbable are made up of an incredible range of talented people. Improbable is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.