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Network Support Engineer-Shanghai 网络支持工程师-上海

• Perform Day to Day responsibilities including but not limited to responding to escalated IT tickets, troubleshooting production environment, creating/updating technical documentation, performing network changes such as VLAN configurations and firewall security policies
  履行日常职责，包括但不限于处理升级的IT故障报告单、查找制作环境存在的故障，编写更新技术文档，进行网络设置，如VLAN配置，变更防火墙安全政策
• Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions
  运用强大的分析能力诊断问题（硬件、软件、网络、系统管理等）并确定适当的解决方案
• Demonstrates strong knowledge of Windows-oriented environment, firewalls, switches, DNS, and network security best practices.
  深入了解Windows环境、防火墙、交换机、DNS及网络安全最佳实操方案
• Maintains, analyzes, troubleshoots, and repairs computer systems, peripherals, network infrastructure
  维护、分析、故障排除和修复计算机系统、周边设备，网络基础设施
• Knowledge of computer software and hardware and a variety of internet applications, network applications and operating systems
  了解计算机软件和硬件，及各种互联网应用、网络应用程序和操作系统

Requirements

Qualifications

• A relevant degree (Computer Science, IT, etc.) with 5 years of real-world experience or 10 years of relevant professional experience
  持有IT相关专业学位，5年以上工作经验；或10年以上相关领域经验
• Good verbal and written English communication skills
  良好的英语口语和书面表达能力
• Experience with Jira or similar ticketing systems
  具备 Jira 或相似工单系统的使用经验

Skills

• Strong experience with Network device management: Firewall, switch, router
  具有丰富的网络设备管理经验：如防火墙，交换机，路由器
• Strong experience in troubleshooting desktops issues: Active Directory, DNS, DHCP, Network configuration
  具有桌面故障排除的丰富经验：AD, DNS,DHCP,网络配置
• High-level of problem-solving skills
  具有高水平的问题解决能力
• Strong interpersonal and collaborative skills
  具有出色的沟通交流能力
• Experience with Linux and/or Windows oriented infrastructure
  具有 Linux 和/或 Windows 基础架构的经验
• Good verbal and written English communication skills
  良好的英语口语和书面表达能力

Pluses

Please note that these are desirable skills and are not required to apply for the position.
请注意，以下技能为加分项，非申请此职位的必备条件

• Certifications in Network Technologies, A+/Network+/CCNA/ MCP/PCNSA/PCNSE
  具有网络技术证书，如A+/Network+/CCNA/MCP/PCNSA/PCNSE
• Experience with Cisco Catalyst switches, Palo Alto Next-Gen Firewalls, Palo Alto Panorama, Pfsense
  使用 Cisco Catalyst 交换机、Palo Alto Next-Gen Firewalls、Palo Alto Panorama、Pfsense 的经验
• Experience with Squid or other web proxy systems
  使用 Squid 或其他网络代理系统的经验
• Previous experience as Level 1 or 2 IT support
  有L1或L2 级别IT 支持的工作经验
• Experience in the videogame industry or similar
  有电子游戏等相关行业的经验

Benefits

• Continuous training related to current and next-gen technology
  现世代/次世代游戏技术相关的持续培训
• Mentorship and collaboration with other highly-skilled teammates within the APAC region
  与亚太地区其他高水平同事，进行指导和协作
• Our company is rapidly growing and with that comes the unique opportunity to participate in projects that will have a meaningful impact on the future of our IT infrastructure
  我们公司正在快速发展，随之而来的是参与项目的独特机会，这些项目将对未来我司的 IT 基础设施产生重大影响
• Multicultural/International environment
  多元文化/国际环境