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Moderator

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
• Collaborate with internal teams for project-related requests.
• Provide superb Customer Support to customers for related queries they may have. Along with the regular queries, the support may include potentially disturbing content that intended for an adult audience.
• Responding to comments and player queries in a timely manner.
• Creating engaging content for social media.

• Assisting the developer by forwarding them important information from all the issues you handle with customers.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Moderating discussions and comments following set community guidelines.
• Proactively suggesting new ways to grow and care for your community.
• Creating and updating corresponding documentation and reports as needed.

Requirements

• Strong verbal and written communication skills in English

• Passionate about video games and social media.
• Emotional stability, self-awareness, auto analysis skills.
• Optimism, hardiness & stress resilience.
• Ability to multi-task and prioritize efficiently.
• Accountable and responsible.

• Agile and open to change.
• Self-motivated, innovative and analytical with strong attention to detail and accuracy.
  Strong critical thinking & decision making skills
• Willing and understanding that a moderator role implies potentially being exposed to
• Foul content. Our moderator should be resilient, mature and professional in order to provide the highest possible quality service. Bearing in mind specific content that might considered offensive by some, we ensure that the support for your well-being will be provided.
• Experience managing or moderating an online community, either professionally or in your spare time (an asset).

• Living in Mexico City or Estado de México

Benefits

After 3 months:

• Medical expenses insurance.
• Saving funds.

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