This job might no longer be available.

Market Research Internship (Summer 2021)

We’re hiring a Market Research Intern to join EA’s Worldwide Customer Experience (WWCE) organization.

WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We’re looking for people that will come to the office or Zoom meeting excited to work and ready for some fun.

We’re looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Join us!

You will be part of EA’s Customer Experience (CE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us. Specifically, you will be a part of the Insights organization and will report to the Research Manager.

The WWCE Research Team provides the player perspectives to our partners. This internship role will assist with the ad hoc research needs of the business. This may include: survey design, sampling, data collection and reporting.

You will also include a focus on qualitative research skills like discussion guide development, different interview techniques and reporting. We’ll want you to turn that research into compelling stories that we can use to inform the business.

So how do you make great experiences for players? You will:

• Help with reporting and insights – collect, interpret, and simplify incoming data across multiple data sources to find actual insights that improve the player experience and provide a Signature Customer Experience for EA.
• explore data – sift, sort, collect, and analyze different data sets to provide insights to the business.
• build a story – build a story with the insights, not just provide data to the business. With the correct insights and story, we shape the player experience and promote the Signature Customer Experience for EA.
• create data visualizations - create impact for your story with easily digestible, compelling data visualizations.
• understand player needs/motivations - build interview guides and conduct focus groups, transcribe and turn the transcriptions into a compelling narrative
• have fun - As a game company, a passion for games and improving the player experience is important.

If this is the role for you, then you are:

• flexible—you handle your daily responsibilities alongside anything urgent, unscheduled, and new. It is very important to “go with the flow”!
• curious— you always want to know more, understand more! Always wanting to understand the “why” and the behaviors and motivations behind players’ wants and needs. You enjoy sorting through the details and looking for a solution.
• passionate—you love what you do and will enjoy putting those skills to improve the player experience.
• willing to learn— everyday is a new challenge and you love the opportunity to learn something new.
• organized— to help keep projects moving forward, time management skills are crucial.

If you’re interested you’ll need these skills or experiences:

• Studying for a bachelor’s, MBA (MSMR), or master's degree in statistics, computer science, or a related field, slated to graduate no earlier than May 2022
• Applicants must be legally authorized to work in the US on a fulltime basis during the 12-week internship. Visa sponsorship is not available for this position.
• Working knowledge of full research project lifecycle: study design, survey design, sampling, data collection and analysis
• Experience in analytics and statistical analysis
• Familiarity with interview techniques
• Partner communication and management
• Working knowledge of Powerpoint, Word, Excel
• Working knowledge of Google Drive & Google Docs
• Experience with Design Thinking is a PLUS
• Experience with Journey Mapping is a PLUS
• SQL knowledge is a PLUS
• SPSS knowledge a PLUS