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Manager, Insights - Production, Development QA Solutions

The Role

The Insights discipline empowers Rioters' to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds that conduct studies and analyses that'll inform the features, systems, and experiences of our products.

As an Insights Manager supporting Central QA teams, you'll join our effort to make building and delivering player experiences at Riot easy, scalable and sustainable. You will be directly managing and ensuring the healthy operation of the Insights Development QA Solutions (DQAS) team, ensuring the team has clear goals, directions, and are well suited for the work in front of them. You will ensure Central QA leadership is equipped with decision-making support through various insights and research programs. You will be an important driver in solving complex problems and creating ways to improve our understanding of internal user needs. You will report to the Senior Manager of Development QA Solutions.

Responsibilities:

• Provide sound strategic guidance on all issues relating to insights, research, and data.
• Support DQAS leadership making strategic decisions through insights development that better inform outcomes, opportunities and risks.
• Set standards of KPIs across DQAS products. Build rituals to track and communicate with partners.
• Partner with the QA Department leads to determine DQAS prioritization, while ensuring product planning and strategy are advised with best practices.
• Manage performance and bandwidth of the DQAS insights team.
• Build sustainable work intake/prioritization systems that lead to high team morale and output.
• Support cross department challenges and align stakeholders on recommendations that lead to optimized results.

Required Qualifications:

• BA/BS degree in Economics, Computer Science, Applied Mathematics, Statistics or related disciplines.
• 5+ years experience in business intelligence, analytics, consulting, and informing company strategies.
• Experience with SQL, data analysis, visualization tools, and research methodologies.
• Experience using quantitative approaches to provide business insights and drive change.
• Experience presenting complex data insights that inspire action to senior leadership.
• Experience managing relationship and communicating with partners.
• Experience with people management and grow direct reports career and competency.

Desired Qualifications:

• 2+ years people management experience especially in-data analytics area.
• Experience thriving and driving change in a dynamic environment.
• Experience collaborating with cross-functional teams and organizations.

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

(Los Angeles only) Base salary range between $170,000 USD - $238,000 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.