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Localization Operations Lead

Riot Games was established in 2006 by avid gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience, and beyond!

We’re looking for passionate professionals who can teach us a thing or two. We promise to return the favor. We embrace those who see things differently and aren’t afraid to experiment. That's where you come in.

The localization team aspires to deliver a custom, made-for-me experience to players all over the world. From audio to video, Aatrox to Zed, Barcelona to Tokyo; regional, cultural, and even language differences have to be accounted for so a joke that lands in ten countries and is incredibly insensitive in two won’t accidentally be shipped. We are a globally-minded team, working across diverse media types both in and out of game as we help development teams deliver content to players everywhere. We aim to ensure that every piece of content from Riot isn’t just accessible, but resonates on an international scale.

As a Localization Operations Lead you will report to the Global Head of Loc Operations. You believe that authentic and immersive localization enriches a global audience's gaming experience. You will help build all Localization outcomes for a specific Product ecosystem. Y ou will take care of communications with external resources and other Riot offices, to remove blockers, answer localization-related questions, and to ensure the smooth functioning of the localization pipeline for multiple languages across all products.

Responsibilities:

• Monitor the operational work for localization and intervene as needed
• Be the primary contact for vendors
• Be the primary escalation point for technical, operational localization needs
• Develop runbooks and processes to promote the efficiency of localization pipeline
• Establish work systems and processes to track work and improve operational and player facing metrics

Required Qualifications:

• You will have 4 years experience in a similar role
• English professional proficiency. Additional languages are a plus
• Proficiency with managing a translation memory software for translators and project managers
• Experience with Project management software (Jira, Favro, etc.)
• Experience with content management tools, proprietary or out of the box (CMS, Xloc, etc.)

Desired Qualifications:

• Strong project management skills
• Comfortable communicating across cultural, distance, and language barriers
• Can document existing and create new processes to promote efficiency and scalability in localization process

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will certainly be looking at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

• Medical, dental, and vision plans that cover you, your spouse/domestic partner, and children
• Open paid time off
• Retirement benefits with company matching
• Life insurance, parental leave, plus short-term and long-term disability
• Play funds so you can broaden and deepen your knowledge of our players and community through games
• We will double down on your donations of time and money to non-profits

Let's Thrive Together:

Because together we are better

We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we’re excited to hear from you. Don’t be discouraged if you feel you don’t fully meet every single one of the requirements for a particular role, there’s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!

Don’t forget to include a resume and cover letter. We receive many applications, but we’ll notice a fun, well-written intro that shows us you Dare to Dream and Execute with Excellence.