This job might no longer be available.

Localization Manager

The Localisation Manager role is to manage the Localisation team based in Mexico City. The team comprises of Linguists and Project Managers.

Team management

• Recruit, Manage, monitor, develop and motivate the team
• Set goals for Project Managers
• Give regular performance feedback.
• Provide leadership and mentoring, manage performance/personnel issues within team.
• Build good working relationships with all team members.
• Manage holiday planning. Ensure backups are in place for each PM. Record holiday allocations and ensure team takes allocated annual holidays
• Work with PM Team manager to ensure team is resourced appropriately
• Work with HR to plan training based on development and performance needs
• Work with Project managers, loc engineering & resource management to determine workflow and best processes to follow in order to maximize productivity and minimize costs.
• Identify opportunities and spearhead initiatives to continuously improve service and project processes
• Ensure Keywords QA process is followed and QA standards met.
• Monitor project processes (localization plan, post mortems, resources, submissions, etc.)
• Continuously manage and adapt the work plan and resources required in consultation and agreement with the client.
• Manage internal and external resources in order to ensure that they perform according to the project instructions, client expectations and the company's QA procedures.
• Ensure Keywords QA process is followed and QA standards met.
• Make independent decisions on work methods to be used on projects, while following established standards and procedures of the department.
• Manage Team costs, approve team expenses.
• Monitor profit margin on projects. Take action when margins are below target, work with PMs, Loc management to address
• Manage internal costs/budgets, deal with additional/unexpected costs and take corrective action in order to ensure the project profitability targets are met or exceeded.
• Take responsibility for personal learning and training needs

Process Management

• Work with Project managers, loc engineering & resource management to determine workflow and best processes to follow in order to maximize productivity and minimize costs.
• Identify opportunities and spearhead initiatives to continuously improve service and project processes
• Ensure Keywords QA process is followed and QA standards met.
• Monitor project processes (localization plan, post mortems, resources, submissions, etc.)
• Continuously manage and adapt the work plan and resources required in consultation and agreement with the client.
• Manage internal and external resources in order to ensure that they perform according to the project instructions, client expectations and the company's QA procedures.

Quality Management

• Ensure Keywords QA process is followed and QA standards met.
• Make independent decisions on work methods to be used on projects, while following established standards and procedures of the department.

Financial performance

• Manage Team costs, approve team expenses.
• Monitor profit margin on projects. Take action when margins are below target, work with PMs, Loc management to address
• Manage internal costs/budgets, deal with additional/unexpected costs and take corrective action in order to ensure the project profitability targets are met or exceeded.

Personal development

• Take responsibility for personal learning and training needs

Client Relationship

• Work closely with clients’ Localisation Team
• Full accountability within Keywords for the team, ensuring they deliver according to the clients needs and expectations.
• Liaise with client to understand their goals and expectations, and anticipate/address client needs and concerns to prevent issues.
• Communicate regularly and professionally with clients
• Foster collaborative, effective partnership with client

Requirements

• Minimum 5 years’ experience in Loc
• Experience managing teams an advantage
• Must be motivated and a team player
• Strong leadership competency
• Excellent English both written and verbal
• Excellent interpersonal communication skills
• Knowledge of MemoQ an advantage
• Passion for the video game industry

Benefits

Negotiable