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Local IT Technician [Operations]

Job Description

As a Local IT Technician at Massive you'll be part of a team that support workstations, servers and other IT systems. The team's role is to ensure all computers and systems are running smoothly and that any incidents are taken care of in a timely manner.

Your primary role is to deliver IT Services to the organization ranging from simple services, such as installing and supporting desktop workstations to more complex services like working with servers and supporting our on-site virtual environment. You’ll work in close cooperation with the rest of the IT team and the different projects where you’ll be able to help us making sure we can execute these as smooth as possible. You will be a part of a close-knit team, finding challenging new solutions in a diverse working environment.

This is a permanent position based in Malmö Sweden and requires working onsite. We kindly ask you to apply with your CV and message to the hiring manager/cover letter in English. Applications will be reviewed whilst the job-ad is posted.

Responsibilities

• Providing the highest standard of client support
• Handling all levels of technical support (1st and 2nd line) in a professional and timely manner
• Performing troubleshooting to diagnose and resolve problems
• Continuously helping to improve existing IT tools and processes
• Be a part of planning and managing projects within Local IT

Qualifications

You as a person

To be successful in this position, we believe you to be a strong communicator, you enjoy problem solving and can easily get your point across. You see yourself being resourceful and creative and strives to evolve and learn new technologies. You have the ability to take ownership of your tasks at hand. You're customer-oriented with great communication skills in English (our company language).

Besides the above we’re looking for someone aligned with our core values and the following skills and experience:

• You have professional working experience with on-site IT support
• Deep knowledge about IT troubleshooting and incident handling
• Documented experience supporting Microsoft Windows
• Scripting experience is a plus (PowerShell for example)
• Experience in working in large, fast changing organization
• Prior experience of project orientation is an advantage in this position
• MacOS experience is a plus
• Linux experience is a plus
• Sharepoint Online experience is a plus

Good to know

We aim to build a team that continuously pushes the boundaries of what’s possible in game development, and because we love to learn and grow from the people around us, we might ask you to complete a practical test as a part of the recruitment process.

We look forward to receiving your application and learning more about you. Meanwhile, please check out the videos posted below and our employee perks here, to gain greater insight into life at Massive.

Additional Information

Longing to be part of a fun, creative, and passionate workplace? We can offer you this and more in an open and friendly environment where you will work with some of the best craftsmen in the industry. Are you up for it? Come aboard for the ride!

Massive Entertainment is a premier producer of games and interactive entertainment for the global market. The studio is located in Malmö, Sweden, and fully owned by Ubisoft, the world’s third-largest independent video game publisher. We are more than 650 people from 45+ different countries working together to produce major titles such as World in Conflict, Far Cry 3, Tom Clancy’s The Division, and our latest Avatar Project.

We value diversity at Massive, promote a family-friendly culture and a gender-balanced work environment, where equal opportunities play a meaningful role in the day-to-day operations of our studio.

Ubisoft is committed to enriching players’ lives with original & memorable entertainment experiences. We build worlds that are a playground for the imagination, offering moments of surprise, fun, and adventure as well as opportunities for learning and self-discovery.

At Ubisoft, you’ll grow and collaborate with highly talented teams from around the world. Our massively friendly work environment will inspire you to go above and beyond to create experiences and brands people will fall in love with.

All your information will be kept confidential according to EEO guidelines.