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Local IT Team Lead [Operations]

Job Description

As a Local IT Team Lead at Massive Entertainment you will be responsible for ensuring a proper Quality of Service for your team and contributing to the overall success of the IT team.

You will supervise the daily operations of the team and scope demands, and be responsible for your teams' development and it’s performance. You act as a point of escalation for your team.

This is a permanent position based in Malmö, Sweden. Please apply in English (our company language), and we’ll check your application asap!

What you'll do

• Organize your team, creating and supporting a collaborative working environment
• Supporting the studio’s IT strategy
• Gather feedback from your service users to ensure support and delivery is in line with expectations
• Provide a clear escalation path for the projects and team
• Oversee the customer request distribution and timely resolution within your team
• Ensure quality reporting on operational tasks
• Ensure that service delivery follow local policies, practises and standards
• Ensure awareness of Ubisoft and Studio Best Practices / Policies
• Must deliver cover for operational workloads when necessary
• Provide continual service improvements

Qualifications

What you'll bring

We believe that, in order to be efficient in this role, you have a service-oriented mentality and are well experience working in a multicultural environment. You are well organized and able to prioritize your work in order to be efficient in a fast-paced changing environment. As a leader, you have a good ability working in teams, cooperating, communicating, and coaching different people from various backgrounds and experiences but also supporting internal stakeholders. We also believe that you have a proactive autonomous mindset, constantly looking for improvements in your teams’ processes and daily work in order to become even more efficient.

Besides the above we’re looking for someone aligned with our core values and the following skills and experience:

• Previous experience of working within an IT support team
• Broad technical IT knowledge
• Team lead experience
• Supporting data driven decision management
• Experience of Service Management
• Handling negotiations
• Executing operational IT goals
• College diploma in Information Technology, or equivalent experience
• Good communication skills in English, verbally and written.

Other beneficial experiences:

• ITIL v3 or higher foundation certification
• Project Management knowledge

Additional Information

Massive Entertainment is a world-leading AAA studio located in Malmö Sweden and is part of the Ubisoft family. We’re a multinational team of more than 750 passionate and highly skilled people from 50+ different countries. Our studio’s goal has always been – and still is – to craft the finest gaming experiences for all players.

At Massive, you get to do what you love most while bringing your own experience to our ongoing projects, like Tom Clancy’s The Division 2, Avatar: Frontiers of Pandora, and The Star Wars Project. We're also developing new tech here, such as our in-house engine Snowdrop, and Ubisoft Connect - Ubisoft's digital ecosystem and distribution platform.

All your application information will be kept confidential according to EEO & GDPR guidelines.