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Local IT Site Manager

Job Description

Your life at Ubi

As the Local IT Site Manager, you are responsible for ensuring a proper Support Service Quality for a specific site. You must oversee all operational tasks related to the site, such as meeting room configuration, team movement, inventory management and request follow-up. You are fully involved on the operational tasks of your team, dedicating most of your time to operational topics.

Your main mission

• Manage the Local IT team, creating a collaborative and productive working environment, reporting hierarchically to both the Studio Manager and the IT Regional Manager
• Own the studio’s IT decision process and provide support to the studio’s strategic objectives in alignment with the global strategy and the other sites of the region EMEA East (Belgrade, Craiova, Ukraine – Kiev and Odessa)
• Gather feedback from representatives of all projects & studio management to make sure support is in line with expectations
• Oversee the customer request distribution and timely resolution within the Local IT team of the site
• Provide quality reporting on operational tasks and status of support, budget and inventory
• Ensure Software and Hardware standards and inventory are updated and accurate
• Validate that all request performed by the team and studio IT decisions follow Security Best Practices
• Be the technical and managerial escalation level for the studio’s employees
• Represent and advocate the studio’s interests within the global IT organization
• Elaborate and follow the site’s IT budget with local finance teams
• Must be able to perform all the tasks of an IT technician:

• • On-site support to end users;
  • Manage local infrastructure;
  • Actively identify potential improvements;
  • Support local events;
  • Interacting with external vendors regarding repair of hardware;

The professional value you bring

• Proven experience in technical support to end users/ Relevant experience in Information Technology field
• Expertise in PC and laptop support and latest hardware news
• Very strong knowledge of Microsoft operating systems and the Microsoft Office suite
• Good knowledge of printing materials, networking, cabling, SCCM, Active Directory, especially ITIL processes
• Exceptional communication skills in English (spoken and written)

Nice to have

• Linux knowledge is a plus
• Knowledge of multimedia equipment, Mac OS X, Agile methodologies, Scripting ability (batch files, VBScript, PowerShell) is a plus

The personal value you bring

• Ability to work well in teams, to cooperate and communicate with individuals and stakeholders from various backgrounds and hierarchical levels and easily adaptable to changing conditions in a fast-paced environment
• Great team spirit
• Ability to make decisions quickly

About us
Ubisoft’s team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. This ambition is very much embedded into our work here, at Ubisoft Romania, where we create games that reach millions of people worldwide. We’re working with top global Ubisoft studios on creating worlds that shape the entertainment industry - from Assassin’s Creed and Tom Clancy's Ghost Recon, to Watch Dogs, Just Dance and other exciting projects, yet to be announced. We are driven by the work we do and inspired by the fun we have while doing it!

We’re an equal opportunity employer and we believe that diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

Our colleagues from the IT department engineer and deliver reliable services & products for Ubisoft’s game development teams and for our player communities, as well as developing apps for internal, world-wide use.

Find us on Facebook, Instagram & LinkedIn, see how we do things, how we like to have fun and join us!