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Live QA Tester

Job Description

Name of the job: Live QA Tester
**Note**: Final Designation/Level will be decided based on the relevant experience and interview ratings + Tests

Department: Quality Control

Job Responsibilities:

• To Act as POC (Point of contact and central node of communication) in all issues reported by Live Quality Assurance and more teams involved in the post launch effort of our games.
• To Search, identify, reproduce and document issues encountered in the LIVE environment. This also includes regular tracking of issues for activity and regression. This further extends to provide assistance to the QC teams when requested to aid in isolation of issues.
• Centralize game transversal readings, provide feedback on game experience (especially with regards to the new features), and summarize all bug related information in daily and weekly reports.
• Maintain Issue trackers and trends along-with the game's unique transversal data on Live QA confluence portal
• Participate in Regular calls/ meetings so as to inform the interested stakeholders on the most important issues currently affecting the game
• Be solution oriented so as to analyze end-user impact and cause of an issue and thereby prioritize daily work.
• Assist the Customer Support and Community Management teams by isolating issues encountered by users and providing feedback on the experience of the live game.
• Provide support to the development team by performing regular checks/tests on the game’s latest update in the live environment. Extend this support to perform monetization tests on a live build scenario
• Maintain a good collaboration with the Internal Mobile QCC and the HQ representatives in Pune Studio in terms of information sharing and tasks assignation.
• Remain updated with the latest Game design on the titles worked upon so as to perform checks on the game’s main features on Live Environment
• Remain vigilant of the metadata (descriptive content) of catered projects displayed on the 1st party platform’s store and also on Ubisoft Store so as to remain updated of the availability of offers for the released title
• Perform monetization tests on all platforms whenever necessary.

Future Endeavors -->

• To test new implementations on supported platform’s native game services (such as GPGS and Game-center and its integrated multiplayer options) so as develop an overview of the functioning of these services
• To develop comprehensive understanding in the functioning of SDKs and mandatorily test those when new updates are released. When Issues are found in a particular game/SDK, ensure to perform sanity tests for concerned Ubisoft titles and notify respective project owners about the issue
• To learn the usage of analytics that would aid in the isolation of issues faced by particular user group
• Learn to analyze spikes in game performance for any Ubisoft title using analytics & highlight concerns/issues/drops (if any) to respective project owners

Qualifications

• Very good skills in organization, planning with methodical approach to testing.
• Excellent communication (written and verbal) of English language;
• Thorough Knowledge of issue management database software (JIRA in particular) and correspondingly good issue tracking and management
• Knowledge of Microsoft Office suite (MS Office and MS Outlook);

Additional Information

· Able to meet tight deadlines and work under pressure

· High Aptitude that would include Analytical, multitasking and reporting skills;

· Be proactive, dynamic, diplomatic and develop a strong team spirit with other members of the Live QA team

· Have a sense of Objectivity and an ability to take important decisions to manage dynamically changing priorities;

· Open to changes, self-improvement and criticism to improve work process

Company Description

Ubisoft is a leading developer and publisher of video games worldwide whose brand portfolio covers blockbusters such as Assassins Creed, Prince of Persia and Splinter Cell, as well as games for the whole family, from Imagine and Petz to Rayman Raving Rabbids. To continue building on its achievements for the future, Ubisoft is looking for new talent for its growing Indian studio in Pune! We favor diversity, creativity, drive and team spirit.