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Live Producer

Overview

Bethesda.net is looking for an experienced Live Producer to join our team. Live Producers work with all parts of our internal team and our partnered studios to facilitate communication, solve problems related to the Bethesda.net platform and ensure organizational preparedness for title launches and events.

Candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly-desirable outcomes. They will have a proven track record for identifying issues early and pushing the organization toward a resolution. They are passionate about building relationships and operate with a customer centric attitude.

Responsibilities

• Maintains the integrity of live services 24/7
• Plans and manages internal live releases and changes and tracks emergent issues
• Coordinates efforts between Game Development teams and platform development teams
• Manages readiness efforts to ensure smooth & event free AAA game launches and organizational events
• Collaborates with Engineering, Development, and QA to triage issues found in the live environments and drives toward resolution
• Prioritizes department initiatives based on data informed decision making / tracks and analyzes team metrics
• Identifies potential problems early and contributes to solving those problems in a timely manner
• Manages the communication of issue status reports and drives post mortem efforts
• Coordinates large scale technical projects that require coordination with different business disciplines
• Ensures transparent communication between developers and management on development and issue status
• Provides leadership & coordination during global cross-organization live events & launches
• Communicates product health / status with a leadership group regarding product risks and challenges, with solutions to address them

Qualifications

• 2+ years in a position where you directly managed the operation of an online title
• 3+ years of production experience
• Strong problem-solving and decision-making ability
• Ability to work under pressure and coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency
• Proven success in collaborating with a multi-disciplinary team in achieving established objectives
• Superior time management and organizational skills are essential
• Exceptional attention to detail is essential
• Technical background a plus
• ITIL training or knowledge of ITIL Service Management principles a plus
• Familiarity with the Zenimax family of games

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