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Live Ops Manager

[ WHO WE ARE ]

Based out of South Korea, KRAFTON, Inc. is committed to discovering and globally publishing games that deliver a uniquely fun experience with global production studios known for distinctive creatives.Founded in 2007, KRAFTON consists of PUBG STUDIOS, Bluehole Studio, RisingWings, Striking Distance Studios, Dreamotion, Unknown Worlds, 5minlab, Neon Giant, KRAFTON Montréal Studio and ReLU Games, each trying to innovate the enjoyment of games through continuously embracing challenges and new technologies, expanding our platforms and services to win the hearts of more fans.

KRAFTON India has established itself as a trailblazer in the gaming industry, driven by its unwavering commitment to delivering distinctive and enjoyable gaming experiences. At the heart of KRAFTON India's success lies a deep understanding of the Indian gaming community.

The company takes immense pride in its premier entertainment properties that include highly popular titles like BATTLEGROUNDS MOBILE INDIA (BGMI), Road To Valor: Empires, Defense Derby, New State Mobile. These games have not only captured the hearts of Indian players but have also played a pivotal role in fostering a thriving e-sports ecosystem in the country.

With a focus on India, KRAFTON is dedicated to nurturing the gaming and start-up ecosystem. In line with this commitment, KRAFTON initiated the KRAFTON India Gaming Incubator (KIGI) in October 2023. KIGI aims to support 6-10 teams annually with program durations ranging from six months to one year. Additionally, KRAFTON India has invested over $150 million in the Indian market in the past two years and has committed an additional $150 million to the Indian start-up ecosystem over the next three years.

[ ABOUT THE ROLE ]

We are seeking a talented Live Operations Manager to join our team. As the Live Operations Manager, you will play a pivotal role in driving the success of our free-to-play mobile game through strategic live ops and monetization initiatives.

[Responsibilities]

• Executing live ops and monetization strategy that aligns with both audience expectations and the company’s business objectives.
• Leading the day-to-day implementation of the strategy, overseeing schedules, targets, and overall performance of in-game sales, offers, and live events.
• Managing the roadmap of features and tools essential for enhancing and innovating the live ops of the game, collaborating with relevant stakeholders to ensure their development.
• Collaborating with game analysts to conduct quantitative analysis, extracting valuable insights into product performance and identifying opportunities for enhanced engagement and monetization.
• Collaborating with the QA and Customer Support teams to enhance the player experience.

[Qualification]

• At least 5 years of experience in free-to-play mobile games.
• Previous experience in QA, Producer or Customer Support roles in a mobile gaming firm.
• Passion for video games, specifically shooting games, with a deep understanding of current industry trends.
• Strong communication, time management and collaboration skills.
• Basic knowledge of game development tools and engines (e.g., Unity, Unreal Engine).
• Creative problem-solving skills and a proactive attitude.
• Demonstrated track record and experience in running and growing a live free-to-play game.
• Strong quantitative and analytical skills with an emphasis on metrics-driven decision-making.