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Live Operations Manager

Job Description

Summary

The live operations manager will oversee and coordinate the live operations of one or many games/projects and ensure the attainment of the objectives set by the online operations director and/or the client, the producer.

Responsibilities

The main and routine tasks of the live operations manager are to:

Operations management

• Support and ensure the effective coordination of the operations and technical teams;
• Support and coordinate pre-launch operations activities (beta coordination);
• Take part in developing the launch plan and coordinate execution;
• Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction);
• Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources;
• Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.);
• Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director;
• Ensure that teams have the technical support required to work effectively (in collaboration with internal partners: GNS, TG, etc.);
• Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps;
• Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).

Human resources management

• Mobilize the team by regularly assessing team morale, determine the cause(s) of any issues and implement relevant solutions;
• Coach team members in their work to foster their development in their current position or in view of their career perspectives;
• Carry out and validate performance assessments and set team objectives;
• Determine and manage poorly performing team members and interpersonal conflicts;
• Help set out development activities (training, COOP. etc.) for team members;
• Approve time sheets and manage team members’ absences and vacation time.
• Carry out all other related tasks.

Qualifications

Training

• Degree in administration or equivalent training.

Relevant experience

• 5-7 years’ experience in team coordination/management;
• Video game production experience;
• Online/mobile game development experience an asset.

Skills and knowledge

• Extensive technical knowledge of deployment tools and databases;
• Project management skills;
• Knowledge of the MS Office suite;
• Ability to manage stress and change;
• Ability to manage time and priorities;
• Resourcefulness in problem solving;
• Ability to adapt to different types of personalities;
• Courageous management;
• Good sense of judgment;
• Listening skills;
• Transparency.