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Live Operations Manager

Job Description

As a Live Operations Manager at Ubi MTL, you will oversee and coordinate the live operations of one or many games/projects and ensure the attainment of the objectives set by the online operations director and/or the client, the producer.

What you'll do

Operations management

• Support and ensure the effective coordination of the operations and technical teams;
• Support and coordinate pre-launch operations activities (beta coordination);
• Take part in developing the launch plan and coordinate execution;
• Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction);
• Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources;
• Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.);
• Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director;
• Ensure that teams have the technical support required to work effectively (in collaboration with internal partners: GNS, TG, etc.);
• Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps;
• Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).

Human resources management

• Mobilize the team by regularly assessing team morale, determine the cause(s) of any issues and implement relevant solutions;
• Coach team members in their work to foster their development in their current position or in view of their career perspectives;
• Carry out and validate performance assessments and set team objectives;
• Determine and manage poorly performing team members and interpersonal conflicts;
• Help set out development activities (training, COOP. etc.) for team members;
• Approve time sheets and manage team members’ absences and vacation time.
• Carry out all other related tasks.

Qualifications

What you bring

• Experience in team & project management, and video game production experience;
• Online/mobile game development experience is an asset;
• Extensive technical knowledge of deployment tools and databases;
• Ability to manage time and priorities;
• Resourcefulness in problem-solving;
• Ability to adapt to different types of personalities;
• Courageous management;
• Good sense of judgment, listening skills, and transparency.

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

What to send our way

• Your CV, highlighting your education, experience, and skills

A real live person will review your application. In this case, it’s our talent acquisition specialist Eric. As he learns more about you through your profile, get to know him through the video below.

Additional Information

About us

Creating the unknown since 1997. At Ubisoft Montreal, we’re united by a common goal: to enrich players’ lives with original and memorable gaming experiences. We develop iconic franchises that engage millions around the world, like Assassin’s Creed, Far Cry, For Honor, Rainbow Six, Watch Dogs – and, well, we can’t disclose all our secrets just yet.

Our biggest strength is – and always will be – our people: the immensely talented team members surrounding, supporting, and producing the high-quality games that have made our studio what it is today.

When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection: an environment with a variety of voices, identities, backgrounds, experiences, and perspectives. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being. Here, our shared desire to dream big, take risks, and constantly improve contributes to the innovation and boundary-pushing that ultimately leads to our collective success.