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Legal and Compliance Specialist (Contract)

Epic Games is looking for a contract Legal and Compliance Specialist who can handle special types of customer support requests where attention to detail, communication, and adherence to policy are essential.

Responsibilities

• Focuses on helping players in the Escalations queue.
• Understands in-depth the processes for handling legal, harm, violence, and other threats.
• Collaborates directly with the legal team.
• Assists legal team with drafting policy and procedures.
• Helps with support documentation.
• Collaborates with the Trust and Safety team.
• Assisting with special tasks by legal and PS leadership.
• Periodically serving on-call for the Player Support team.

Qualifications

• Customer service experience
• Critical thinking
• Collaboration skills and experience
• IT skills, using helpdesk and CRM software
• Strong written and verbal communication
• Endurance for stress and hostile behavior from customers
• Legal admin background a plus
• Gaming service experience a plus

This is going to be Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.