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Lead Technical Program Manager, Production Technology

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At Blizzard Entertainment, the Production Technology org includes our Site Reliability Engineers (SREs) who use systems expertise combined with software engineering patterns to help define, create, and support the architecture, build systems, orchestration, and operations of services across the business. The role is composed of dedicated engineers that are focused on evangelizing reliability-as-a-feature through monitoring, service-level objectives, automation, everything-as-code, and testing.

Blizzard's games and platforms reach a global audience of passionate gamers. The scale is massive and the challenges are very real, but wise application of technology is the answer to keep it all running reliably with minimal guidance. Our Technical Program Managers (TPMs) are at the heart of this work, working directly with the engineering teams from idea to launch to deliver the most epic (and reliable!) experiences... ever.

This role is a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA. However, we understand each person’s circumstances may be unique and will work with you to explore other possible options, including remote work arrangements.

As a Lead TPM within the Production Technology org at Blizzard, you may find yourself…

• Coordinate and improve impact across several groups of SREs while minimizing duplicated efforts
• Evaluating the challenges of our org and partner teams and applying your experience to help lead the assembled team(s) to provide strong value-driven solutions.
• Mentoring, developing, and inspiring, as well as learning from, the TPMs that report to you
• Continuously working with Production Technology leadership, as well as the business as a whole, to make our team a top-tier destination for the most dedicated engineers in the industry
• Using your strong oral and written communication skills to ensure all Blizzard product teams have a direct connection into Blizzard's centralized technology and platform departments
• Presenting novel ideas, solutions, and projects to both small and large audiences
• Using a well-rounded perspective when prioritizing efforts to improve business value and satisfy team needs
• Building and actively maintaining positive, collaborative relationships across the company
• Championing automation to reduce toil and increase development velocity
• Identifying and eliminating risks and blockers. Communicating project status to interested parties.
• Creating urgency and momentum for projects that may not have a firm deadline.

You may succeed in this role if you…

• Love to tackle novel and exciting problems
• Dislike solving the same problems over-and-over- so you automate or eliminate them
• Are inspired to make everyone's job easier by improving workflows
• Strive to be better, smarter, and faster tomorrow than you are today
• Enjoy trying new technologies and tools to improve what we're doing today
• Like to collaborate with others to solve problems, share knowledge, and provide feedback
• Can self-assess the needs of a system or team, and make a case to prioritize that work
• Relish working with engineers from multiple teams to create solutions that focus on providing value to our players
• Are emotionally intelligent and self-aware in all personal interactions
• Help your peers succeed as much as you can

Types of projects you may work on…

• Managing the portfolio of work that iteratively improves services and infrastructure supporting Blizzard's incredible platforms and games
• Defining the future of running services for our platforms and games with Kubernetes
• Supporting our massive global data platforms across multiple clouds
• Planning and coordinating service migrations from one cloud/data center to another
• Working closely with our all teams at Blizzard to help define how future products should operate
• Driving the planning and execution of stress tests to validate scale expectations vs reality

Areas of Focus for the SREs at Blizzard

As a TPM, you will be orchestrating projects and planning for the SREs in our department. SREs at Blizzard are expected to become experts in the technologies used by the teams they are working with. Below is a non-exhaustive list of technologies SREs may be exposed to:

• Service-Level Objectives (SLI, SLO, SLA, Error Budget, Burn Rate)
• Distributed Systems (architectures, micro-services, high-availability, elections)
• Configuration Management (Puppet, Hiera, Terraform, Terragrunt, Ansible)
• Container Computing (Docker, Kubernetes, Service Mesh)
• Cloud Services and Architecture (AWS, GCP, OpenStack)
• Distributed Message Bus (RabbitMQ, Kafka)
• Proxies and Load Balancing (Nginx, HAProxy, Envoy)
• Monitoring (Prometheus, Kibana, Grafana, Elasticsearch, Datadog)
• Logging (Splunk, SysLog, ELK Stack, Linux Journal, grep)
• Source Control (GitHub Enterprise, Perforce)
• CI/CD (Jenkins, Argo, Spinnaker)
• Linux (bash, debugging, tuning)
• Networking (triaging, packet loss, routing)
• Programming (Python, Go, C#, C++, Shell, PowerShell)

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .