Lead Software Engineer, Server Reliability - World of Warcraft

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The World of Warcraft team is seeking an engineer to lead our Server Reliability efforts and team in the US. You will work closely with our other server leads, server engineers, and live operations producers to help improve reliability for World of Warcraft.

In this role, you’ll lead a team of engineers that investigate any service issues that occur and work to prevent them in the future so players can enjoy games without interruption. Your team will be digging into source code looking for hidden complexities, tracking evidence in logs and server telemetry, and using your eye for reliability to help the team make great decisions for ongoing improvement. If you are someone who loves solving technical service issues and supporting engineers that solve them, we’d love to see your application.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification in the job posting. At Activision Blizzard, we are committed to creating a diverse and inclusive environment, so we strongly encourage anyone to apply even if you don't believe you meet every single qualification outlined. We also do our best to ensure all applications received are responded to.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Irvine, CA.

What you will do…

• Manage, mentor, and evaluate a team of software engineers

• Team up with EU-based Reliability Engineers to ensure global concerns are represented day to day

• Work with production and the team to manage project schedules and backlog • Champion work / life balance for the team

• Evolve and enhance WoW deployment pipelines, technologies, and approaches • Collaborate with other disciplines and engineering teams to iterate on and modernize our development process

• Work with the technical directors and producers to create product roadmaps • Promote and contribute to a culture of diversity and inclusion

To succeed, you must have…

• Strong communication and cross discipline collaboration skills

• A reliability geared mindset, to be able to look at the architecture of a system and help predict how changes might impact customers and infrastructure

• Familiarity with Networking and Server Design concepts

• An understanding of server/client interactions

• Desire to mentor and lead a team of engineers, and push for reliability practices across the engineering team

We’re also interested in hearing stories you may have about…

• Working with Linux and/or Databases

• Understanding of how Massively Multiplayer Games, or other Client/Server architectures

• Experience working with cloud-based solutions

• Improving the reliability of a service used by others

• Needing to solve problems that were tricky and technical

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer competitive benefits and strive for a healthy work / life balance. We work hard to foster a deeply collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything, and we are dedicated to creating the most epic entertainment experiences… ever. Join us!

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us.

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .