Lead Incident Manager

Electronic Arts
Austin Texas United States
24 days ago
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EA's Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

The Challenge Ahead

The Mission Control Center (MCC) resides within the EA Production Infrastructure & Engineering (PI&E) team which is responsible for the infrastructure that our games run on. The MCC is the central point of contact for the PI&E team and plays a key role in driving online 'always on' services keeping a watchful eye over all monitored endpoints to ensure a continuous 24X7 uptime for our stakeholders.

As Lead Incident Manager, you will report to the MCC's Senior Manager.

Responsibilities:

Qualifications:



US COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):
º $103,200 - $145,600 USD Annually
• New York (depending on location e.g. Manhattan vs. Buffalo):
º $92,600 - $145,600 USD Annually
• Jersey City, NJ :
º $117,300 - $145,600 USD Annually
• Colorado (depending on location e.g. Denver vs. Colorado Springs):
º $111,800 - $151,800 USD Annually
• Washington (depending on location e.g. Seattle vs. Spokane):
º $92,600 - $135,600 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to temporary full-time employees scheduled to work full time.
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