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Supervisor, Game Support

Machine Zone
Las Vegas, NV
4 months ago

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Build the future of mobile games with MZ!

As a global leader in mobile gaming, we’re dedicated to developing games the world can’t wait to experience. Games like Final Fantasy XV: A New Empire, Mobile Strike, and Game of War: Fire Age.

We build massive mobile games that break down linguistic and geographic barriers by uniting an unprecedented number of global players in one gaming world. Our team pushes the boundaries of innovation in a player-driven ecosystem.

As a studio, we are masters of our own destiny, untethered by the traditional publisher model. Every update and feature creates amazing experiences for millions of players!

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As a Supervisor in our Customer Support department, you will serve to develop our people and cultivate our culture. Helping our team members to achieve their personal best performance through coaching and mentoring, creating engaging opportunities to help define and solidify our culture, and overseeing the live support of our games will be your primary focus.

You will work closely with our entire leadership team to ensure effective communication between shifts and locations. You will also be on the front line for identifying opportunities to improve our customer satisfaction and loyalty as well as our cultural standards. Qualified candidates will be independent, dependable, creative leaders who are effective multitaskers.

What you'll be doing:

Your background and who you are:

MZ is an equal opportunity employer and considers qualified applicants without regard to race, gender, sexual orientation, gender identity or expression, genetic information, national origin, age, disability, medical condition, religion, marital status or veteran status, or any other basis protected by law.

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